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A. Stevens
A. Stevens, Computer Support Specialist
Category: Computer
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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As others I see on this web site, the battery is good, but

This answer was rated:

As others I see on this web site, the battery is good, but I can not get to open. Can you tell me how to re-program the combination, so I can try that?
Thank you,
CG

dresteve2000 :

Hi

dresteve2000 :

My name is XXXXX XXXXX I'm here to help you with this issue.

dresteve2000 :

Can you tell me the exact product you are referring to?

Customer:

Sentry 1610

dresteve2000 :

Thank you for that information

dresteve2000 :

please all me a minute or two to find the information you need.

dresteve2000 :

Ok

dresteve2000 :

I have found the information that you need.

dresteve2000 :

I will past it here, please scroll up and down the page if you cannot see it all on your screen at one time.

dresteve2000 :

Access codes


There are 3 possible ways to unlock and access


the safe:


1. Factory code


You can always open the safe by entering the pre-set 5-digit


factory code. This code cannot be deleted.


2. User code


If you prefer to employ your own code, you can


program the safe to open using a 5-digit user code


of your choice.


3. User pin


If you wish to give someone else temporary access


to the safe, you can program a 5-digit user pin that


can later be erased.


Programming the user code


NOTE: One (1) user code is allowed.


To add:


1. Press the Prog key , then enter the 5-digit


factory code.


2. Enter the 5-digit user code of your choice.


To delete:


1. Press the Prog key.


2. Enter the 5-digit factory code twice.


Programming user pin


NOTE: One (1) user pin is allowed.


To add:


1. Press the Prog key 2 times.


2. Enter your 5-digit user code.


3. Enter the 5-digit user pin of your choice.


To delete:


1. Press the Prog key 2 times.


2. Enter your 5-digit user code.


3. Enter 0, 0, 0, 0, 0.


NOTE: If your safe does not appear to be working,


please check batteries before calling Sentry


Customer Care.


 


https://www.sentrysafe.com/customerCare/retrieveCombination.aspx


 


Here is where you go if you do not believe that the above information is adequate to answer your question.


 


http://www.sentrysafe.com/customerCare/Contact_SentrySafe.aspx

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