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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6119
Experience:  Technical Director of IT Company
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I am getting status OxcOOOOOe9 Info An unexpected I/O error

Resolved Question:

I am getting status OxcOOOOOe9
Info An unexpected I/O error has occurred
Submitted: 1 year ago.
Category: Computer
Expert:  James K. replied 1 year ago.
Hello

My name is James

Welcome to Just Answer

This is usually a harddrive error

Can you get it to start into windows at all?

so you can back your data up ?

Customer: replied 1 year ago.

No the bar on the bottom goes about 90% across the bottom and stops

Expert:  James K. replied 1 year ago.
Thanks

is it a desktop or a laptop

Customer: replied 1 year ago.

laptop, toshiba satellite C855-S5214


 

Expert:  James K. replied 1 year ago.
Perfect thanks


Good news and not so good i am afraid

the I/O error means the disk has an issue.

This dose not mean your Data is lost

You need to remove the the 2 screws holding the harddrive in the Laptop and remove it

Then place it into a USB Caddy , this then means the disk connects as normal as a usb disk and you can copy your data off , then you can format the drive and replace and try and re-install

however i would suggest that new Harddrive is needed

HERE is the link to Caddy ,

Come back if you have more questions


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Reply if you need more info
Customer: replied 1 year ago.

I only see one screw on the left side of the cover


 

Expert:  James K. replied 1 year ago.
So your looking at the base of the laptop to remove the drive ?
Customer: replied 1 year ago.

No in the back behind the battery

Expert:  James K. replied 1 year ago.
Ok

see the enclosed Pic Click the Link

http://i41.tinypic.com/15fn5vb.jpg


I have Circled in red where the Harddrive is located

remove the screws holding the Plastic above that

then the harddrive may have a holding screws remove that and slide the Drive back from its connection and remove


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James K., Consultant
Category: Computer
Satisfied Customers: 6119
Experience: Technical Director of IT Company
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