For Online Computer Support, Ask a Computer Technician
My name is XXXXX XXXXX I'll be assisting you with this issue.
PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.
Can you please explain how was your gmail setup previously?
It was gmails standaard system,up til today. It came in with the senders name first,then subject. After I clicked on the subject, the entire messaage would open.Mail was sorted by reception date.
do you see a wheel at the top right hand corner?
Corner of what? There is a wheel just below the red x that closes the program I might have been running.
yes press on that
what options do you get
I get a "print""file" "zoom" "safety" View downloads"" etc. Is that correct?
there should be another wheel
just below your profile picture
when you click on that wheel
there's a picture
As I look at my screen right now, there is no other wheel. Let me add, I've been on gmail for a couple of years; tonight I turned it on, and here's an entirely new way of organizing my incoming mail, and I don't like it.
these are the new features that google has rolled out
are you using IE browser?
ok do you have chrome installed?
chrome is another type of browser made by google
and click on download
Will I be able to re-work that new gmail, or am I just giving google an opportunity to continue messing with my computer?
yes there are several options you can change
ok let me click onto chrome
let me know when you've logged in
ok. I'm logged in
do you see the wheel
On my gmail site?
on the top right
do you see + Share
and below it there is a wheel
ok no problems
I tried togoto gmail,and the screen says I'll close our session if I do. Help! By the way, I'm an 80-year old man, so I'm slow.
do you see the chrome icon
it's red green and yellow
Evidently, we've been logged odd; I'll try my gmail, and get back to you tomorrow. I have your name, Marco, and your email address t business legions, and if I'm stilllost, I'll try to contact you then. Thanks for all your effort and time. Your site won't let me rate you until we're finihed, but I'll be glad togive you at least a 3.