Hello, It will be my pleasure to assist you with your computer today.
You are running Windows 7, correct?
Thanks. Please wait a few minutes while I look into your particular issue.
Do you happen to know if you are faxing or scanning an image that is saved as a .tif file?
Sorry no I don't, I'm not particularly computer savvy!
My scan profile shows Documents(Default) file type .jpg Is that of any help?
That does, thanks.
So you don't need to do the above steps yet.
Let's try resetting the .JPG extension. Click here and save the .zip file to your computer. When the download is done, open it and you should see an option to 'Extract All Files.' Then you will see a file called jpg_file_association_fix_win7.reg. Right-click on it and select Merge. Click Yes/OK/Allow if prompted.
I'm not sure if I have got this right as saving to my documents?
Saving to your My Documents folder is fine, as long as you're able to then find the .zip file download. You should either be able to click on Open after the download is complete or click on Start, Documents, and find the download through there.
Scary but done
Through the final step where you clicked on Merge?
I R) clicked merge then allow and yes
Great. It definitely can be scary the first time.
So try using Windows Fax and Scan again now and let's see if we get the same error message.
Unfortunately, no. Sounded like scanner was working but a window came up saying there was a problem and the another said unable to scan. When the new scan window comes up I can get a preview of the document at that stage but that is it!
When you click on New Scan and then get the pop-up window, can you try setting the File Type to PNG and then clicking Scan?
There is nothing in the actual fax and scan window, not even the same message I said in the beginning.
Can you try exiting the program and re-opening it?
I have got preview cannot be displayed again, when I changed to scan. I have changed file type to PNG. Exactly the same when I try to scan.
Thanks for your patience. Please exit Windows Fax and Scan and then try the following.1. Press the Windows Key (lower-left area of keyboard) and R at the same time.2. In the Run command prompt that appears, type or copy/paste regsvr32 shimgvw.dll3. Click OK in the Run command prompt.
Make sure to have the space between regsvr32 and shimgvw.dll
The module shimgvw was loaded but the dll was not found Sorry I am so slow with all this.
Did your scanner/fax come with any of its own software?
Yes it came with a disc, it is only a printer scanner no fax. I did check the disc and couldn't make much sense of that.
Okay. Thank you for your patience in working through this issue.
Unfortunately, as I've been unable to provide you with a solution, I'll opt-out so that another expert with more expertise in this area can continue to assist you.
I need to thank you, XXXXX XXXXX probably have the problem solved working on the actual computer and not through me!
You are very kind!
I really appreciate you patience and will take my computer to a technician. Where are you, In NZ or elsewhere?
I'm far away over in Hawaii, United States.
But computers tend to generally be a universal language fortunately.
WOW, amazing computers and what we can do. All the best, XXXXX XXXXX next problem will be easier to solve Cheers Aileen