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Joshua C.
Joshua C., PC Technician
Category: Computer
Satisfied Customers: 703
Experience:  Microsoft Certified Desktop Support Technician with over 10 years of experience.
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I downloaded the Astell & kern ak100 firmware 2.01, (it is

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I downloaded the Astell & kern ak100 firmware 2.01, (it is a Hex file) Please tell me how to install it. Thanks!

Joshua C. :

Thank you for using JustAnswer.com my name is XXXXX XXXXX I am going to assist you today

Joshua C. :

The download for the AK100 v2.01 firmware is

Joshua C. :

The file is about 34mb in size and is a zip file

Joshua C. :

Do you have a 34mb zip file that you downloaded with the firmware?

Joshua C. :

The firmware download page with information is at:

Joshua C. :

The direct download is

Joshua C. :

http://www.iriver.com/down/file/Down/2013062808570924465.zip

Customer:

yes. about 34m

Joshua C. :

Did you extract the files from the zip file?

Customer:

yes a did.

Joshua C. :

Do you have Iriver Plus installed on your computer?

Customer:

Yes I do

Joshua C. :

You have two options to update one way is to use the Iriver software

Joshua C. :

and the second is to take the hex file that was downloaded

Joshua C. :

and place it on your iriver device

Joshua C. :

To do that you would connect the device to your computer

Joshua C. :

and go to my computer -> right click on the iriver device and select open

Joshua C. :

you would copy the hex file then to the folder that is now open

Customer:

It is connected

Joshua C. :

Copy the hex file onto the iRiver in the main directory listing

Joshua C. :

Then disconnect the iriver from your pc

Customer:

The pc not let me disconnecting

Joshua C. :

it might still be copying files

Joshua C. :

the file is 30+ megs and can take a little time to copy

Customer:

I still cannot disconnect

Joshua C. :

what does it say when you attempt to disconnect?

Customer:

The device 'Generic volume' cannot be stop right now

Joshua C. :

If thats the case then a program is currently accessing the device

Joshua C. :

make sure to close all programs that could be using the device

Joshua C. :

or transferring files etc

Joshua C. :

You have to wait for the device to become ready and can be disconnected if nothing is using the device

Joshua C. :

The steps to manually install the hex file are to copy it onto the iriver

Joshua C. :

Then disconnect the device from the pc

Joshua C. :

and it should auto install

Joshua C. :

if it doesnt reboot the iriver

Customer:

The computer is not doing anything now but still could not disconnect

Customer:

The iriver is disconnected and it is now upgradding the firmware

Joshua C. and 5 other Computer Specialists are ready to help you