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Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 15297
Experience:  Years of experience in the IT field and in customer support.
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My outlook stopped working yesterday morning. Help me :)

Customer Question

My outlook stopped working yesterday morning. Help me :)
Submitted: 9 months ago.
Category: Computer
Expert:  Freddy M. replied 9 months ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac are you using?
What version of outlook are you using?
What happens when you try to use outlook?
.
Customer: replied 9 months ago.

I am using windows. Not sure of version. How do I check


It opens just doesnt do anything after that

Expert:  Freddy M. replied 9 months ago.
.
Click on start then right click on computer and click properties.
It will say which version of windows you have there.
I also need to know which version of outlook you are using.
If your not sure click on help and then about, it should say the version there.
.
Customer: replied 9 months ago.


Windows Vista

Expert:  Freddy M. replied 9 months ago.
.
I also need to know which version of outlook you are using.
If your not sure click on help and then about, it should say the version there.
.
Customer: replied 9 months ago.

in outlook or on my desktop help?

Expert:  Freddy M. replied 9 months ago.
.
In outlook itself. If you do not see a help menu press alt and it should show the menus at the top.
.
Customer: replied 9 months ago.


it just keeps spinning


 

Expert:  Freddy M. replied 9 months ago.

.
Please close outlook completely and let me know once you have.
.

Customer: replied 9 months ago.

done

Expert:  Freddy M. replied 9 months ago.
.
Ok now click on start.
In the search box type this exactly as I have it including spaces and symbols.

outlook.exe /resetnavpane

Then press enter and check outlook.
You can test it by sending yourself an email.

If this did not work, please come back and let me know by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Customer: replied 9 months ago.

no nothing happens. It wont even open

Expert:  Freddy M. replied 9 months ago.
.
On the right hand side near the clock click on the tiny triangle/up arrow.
If outlook has an icon there right click on it and then click on quit/exit.
once done try the same steps again and let me know the results.
If you get an error please give me the exact error including any numbers.
.
Customer: replied 9 months ago.


it says outlook is closing


 

Expert:  Freddy M. replied 9 months ago.
.
Ok have you already tried restarting the computer?
Does outlook start when windows starts?
.
Customer: replied 9 months ago.


I havent should I ?

Expert:  Freddy M. replied 9 months ago.
.
Yes please do and let me know if anything changes, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
.
Customer: replied 9 months ago.

its not working

Expert:  Freddy M. replied 9 months ago.
.
Ok can you try the safe steps I gave you before now that it has been restarted?
Make sure outlook is 100% closed before doing it.
.
Customer: replied 9 months ago.

you mean this ?



Ok now click on start. In the search box type this exactly as I have it including spaces and symbols.
outlook.exe /resetnavpane
Then press enter and check outlook. You can test it by sending yourself an email.


If this did not work, please come back and let me know by clicking on reply to expert so we can continue.

Expert:  Freddy M. replied 9 months ago.
.
Yes please
.
Customer: replied 9 months ago.


Still not working...


 

Expert:  Freddy M. replied 9 months ago.
.
Did it give you an error when you tried to do that?
.
Customer: replied 9 months ago.

it just wont do anything. It worked fine yesterday morning

Expert:  Freddy M. replied 9 months ago.
.
Did it give you an error when you tried to do what I mentioned or did it just not open?
.
Customer: replied 9 months ago.

it just open Outlook and it said the same thing application failure

Expert:  Freddy M. replied 9 months ago.
.
You never mentioned that before.
Please give me the entire and exact error message including any numbers.
.
Customer: replied 9 months ago.

Microsoft Outlook (product activation failed) at the top of them page

Expert:  Freddy M. replied 9 months ago.
.
"product activation failed" comes up when the copy of outlook is pirated, the key needs to be re-entered, or it was a 2 year trial that came with the machine and not a full version. Did you buy outlook?
.
Customer: replied 9 months ago.

not sure if I did or not. Should I purchase it ? Were do I go to do so.

Expert:  Freddy M. replied 9 months ago.
.
Do you have a product key for it?
( Do not post the key here just yes or no please).
Did it come with the computer?
.
Customer: replied 9 months ago.

I dont think I have a product key

Expert:  Freddy M. replied 9 months ago.
.
Ok I am still not sure what version you are using but it sounds like it may be 2010.
Please try running this for me: Click Here
Let me know the results once you have.
If for some reason we can not get it working, there are free alternatives so you do not need to buy a new copy.
Some computers come with a 2 year trial version of outlook rather than a complete version which can sometimes cause this.
.
Customer: replied 9 months ago.

it didnt seem to help me ... now what


 

Expert:  Freddy M. replied 9 months ago.
.
Without a product key you would need to buy a new one.
Otherwise I could help you set up a free alternative to outlook.
.
Customer: replied 9 months ago.

what are the alternatives ?

Expert:  Freddy M. replied 9 months ago.
.
I recommend thunderbird which you can see more about here: Click Here
I can walk you through setting it up if you would like me to as well.
.

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