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Can you please tell me the title of the CD is it the dell recovery CD?
To use this you need to restart rhethe computer and then press F12
To select the boot option
Then select CD/DVD ROM
The cd says "drivers and utilities" contents are device drivers and diagnostics and utilities
That's not the recovery CD
Can you please tell me what you're trying to do?
When I followed the instructions I was given a choice between 1 (run the 32 bit dell diagnostic) and q (return to dos) and choice number 1 did not work
Do you have another CD which is the actual recovery CD
I am trying to get my computer to work again all of a sudden the internet and programs all stopped working and the pc won't recognize the cd drive. Also it will not let me restore to a previous time
Can you tell me the model of the computer?
I have one other cd that says application but I think its for facial recognition
DEll inspiron 2320
Let me check
can you please restart the computer and press F11
sorry control G11
Sorry control and F11 together when you start it up
and see the dell logo
Ok I restarted and hit f11 as soon as I saw the dell logo, nothing happened
this ok try F8
it will come up with a recovery option if the recovery partition is still active
Ok it didn't work either
ok try control and F11
and press them repeatedly together
Should I do this on startup also?
as soon as you turn it on
do you have windows 7
then it should be F8
need to press it repeatedly
Now I am in advanced boot options
Press the (Down Arrow) to select Repair Your Computer on the Advanced Boot Options menu, and then press Enter. * Specify the language settings that you want, and then click Next. * Log in as a user who has administrative credentials, and then click OK. * Click Dell Factory Image Restore. * In the Dell Factory Image Restore window, click Next. * Click to select the check box for Yes, reformat hard drive and restore system software to factory condition. * Click Next. The computer is restored to the default factory configuration. * When the restore operation is completed, click Finish to restart the computer.
Is asking for my password XXXXX my usual username, the other option is "homegroupuser $"
I don't know how to log in as an administrator?
what does it have on the screen
maybe your setup doesn't seen to login and automatically login as administrator
Think it is working
I mean I think it is working now it says it may take a while
Says "restoring files"
looks like it's working
I'm assuming you backed up your files
Said that it would restore it to a point that was 3 days ago and yes I have all important files elsewhere
Do You know how long this usually takes?
about 15-20 minutes
or longer when it detects your hardware
Thanks again I will rate you excellent as soon as it is finished
bonuses much appreciated I will wait until you finish
let me know when its done
Ok it seems to be almost finished
GREAT thanks again! Ill rate you now thanks for your time and help!