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My name is Sean and I look forward to helping you with this
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To help me understand your problem better, do you want your battery to be 100% charged
and it's currently stuck at 80%?
I can't see your chat....
Sean... I can't see your chat..
Yes, I want to reset the battery to 100%
Yes, I'm trying to reset my computer to 100% charging, not 80%. Right now, the 'smart setting'.... which I can NOT FIND is governing it to limit at 80%.
Since the issue you are having is with the battery life, Samsung puts an app on their laptop with a program called "battery extender." This is designed to make your battery last longer by limiting the battery strength. What you'll need to do is go to your start menu and look for a Samsung app or something called Samsung management. I posted a picture below. If you cannot find it, I'd be more than happy to do a remote connect and find it for you. I await your reply
unfortunately it was not with my battery life it was it with a degree of charging so the answer you gave me is really not relevant I have actually solve the problem now
I'm glad to hear that it was resolved, but sorry to hear that I wasn't able to track down the solution for you sooner. Is there anything else that you would like assistance or support with?