Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with Firefox. I will try my best to help you
You are welcome sir other than blank Firefox do you get any error message ?
Did you recently install any add on Firefox?
No I didn't.
Sorry about that ma'am.
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Can i screen share with your pc and check the problem. You can see what all I am doing in the PC. Let me know so that I can give you the link to do that
One moment Please .do not leaves the PC. I will give the link to remote access your PC
Thank you please click on this link http://18.104.22.168:8040/ then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know
John, I;m not happy turning off my firewall. I am going to head out. I will turn off my computer and restart it, as that's one thing I haven't done yet.
I'll get back in touch if necessary.
You do not need to turn off the firewall now
i said only if there is any problem connecting
I'm now trying Option 3 of connect...
let me know if you have any trouble connecting
no connection happening...
I believe you opened it on Internet explorer am i correct
Yes - because that's the only way I can get on the net at the moment, because of the problem with Firefox.
OK in that case i will give you another tool to do the screen sharing.one moment please
Here is the tool to do screen sharing it’s called join me to download that click on this link https://secure.join.me/Download.aspx?installer=win&webdownload=true
Then download and install it once it’s installed open it and now in the join me tool click on the share button which is a play button in orange color that will generate a key. Let me know that key.the key it generates will be a 9 digit code
key appears to be 518-098-345
OK one moment please
The problem had been solved. If you are satisfied with my services/answer please rate me using the options just below this chat box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
John, Thanks again. A better, cleaner and hopefully well-behaved computer. I'll run the anti-malware software often now.
You are welcome ma'am.