Hello, and welcome. My name is XXXXXX, XXX I’ll be assisting you today.
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Hi there, sorry to hear you're having trouble.
Which password XXXX you forgotten? Email account? Windows logon?
Ok, who is your email provider?
Gmail? Godaddy? Hotmail?
What we will need to do is have you reset your password, hopefully you will be able to do this via some pre-set security questions, or an alternate contact method if they have one (text message, 2nd email account, etc)
Windows live mail
I assume you know your username, correct? This is the part before the "@" in your email address.
Sorry about cutting in.
Windows live mail is just the email client, this is the software used to access your email account. But earthlink would be the one that is the "host" and controls your password/account.
I'll provide you the steps:
Yes, I know my user name
First, please click here: Forgot your password?
That will open up a new window,
enter your email address and click Continue
After that, it should ask you a series of security/identification questions, and then it will reset your password, and should allow you to either select a new password XX email you at an alternate address (if you have one on file) with a reset link or temporary password
let me know if this works for you