Your advice seems to have worked, and I shall give you the excellent rating if I can get back to that screen (as I'm sure I can). Your directions were very clear, and we did precisely what you advised. This was, of course, only possible because we had another computer up and running at the time (I could not have added our chat to my Favourites, as I could not get your e-mail up on the Toshiba. A very minor thing, as I was able to copy and print your instructions, and I shall keep them (and the e-mail by which your advice came). I appreciate knowing when I may contact you again, should I need further help.
I am wondering if there are things I can do to avoid this happening again. Notably, I wonder whether I should discontinue my practice of deleting my browsing history whenever I sign off.
I should say that the scan revealed NO infected files, which is hardly surprising, given that, before it would shut down last night, the computer ran 73 update files (over nearly two hours), and a couple more when it powered up this morning. I note that we use the Toshiba very little and have not saved files on it, which may also explain why the scan was relatively quick (not more than 10 minutes).
Please comment IF any of this information causes you to think that I should change or introduce any practice.
Many thanks for your help.
Thank you for your second reply. I am sorry that I cannot add a tip, but I am very grateful for your help. I hope your like your work, and that the people whom you deal with are generally pleasant. I am a retired History professor, and I must say I have always had wonderful computer help from the younger people who have advised me. I shall think of you in this way.
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Yes, I shall speak well of you to others, and we shall also tell them that dealing with you was much more agreeable than lining up in a big box store or elsewhere, and that it was very nice not to have to leave the machine with a stranger etc etc. If I can provide you with other clients, I shall. And you will hear from me again if I have further problems. Thank you for your kind words about university teaching. I loved it, and still miss all those students very much. Luckily, I am still in touch with a number of them: in a few cases we go back almost 40 years. I'll stop there for now. There is no need to reply, Jeremy. Again, my best wishes. DGT