How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15908
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
24111805
Type Your Computer Question Here...
James is online now
A new question is answered every 9 seconds

Hello. I have a HP Portabe Hard Drive that I formatted right

This answer was rated:

Hello. I have a HP Portabe Hard Drive that I formatted right after it had done its first back up of my PC.My problem now is its SimpleSave software is no longer working in it?? How do I get it to function again?
Many many many thanks
Pat from Ireland
Hi Pat, my name is James.

Can you tell me a bit more about the problem? What's going with Simple Save?

Thanks!

J.
Customer: replied 3 years ago.


What's going on with Simple Save is when I double click it stops dead. Nothing happens for me.

Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 3 years ago.


Yes by all means James

Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
remote help
James and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.


James the same story again with my Simple Save.

Customer: replied 3 years ago.

Hello again James.


I have a HP notebook that won't factory restore for me?

Hi,

Can you tell me a bit more? What are you trying to do, and why?

Thanks!
Customer: replied 3 years ago.
I need to factory restore it because I am giving it to my brother for his college next term.
Okay, how did you try to restore so far?
Customer: replied 3 years ago.
Recovery manager, system restore factory image which never worked for me
Yeah, that happens often.
Would it be enough for you to simply remove your personal data off the hard drive? Or do you absolutely need to factory-restore the machine?
Customer: replied 3 years ago.
I need to factory restore the machine entirely
Customer: replied 3 years ago.
Is this a failing in my machine?
Customer: replied 3 years ago.
System restore doesn't even work no longer in it
It's a problem with the operating system, so to really fix it the OS needs to be re-installed, which is a lengthy process.

Instead, I can do a remote support session with you, and make sure all your personal stuff is deleted from the machine - if that's good enough, we can schedule a time for this.


J.
Customer: replied 3 years ago.

Hi J


Are you free to do the remote support session now?

I'm really sorry but I'm out of the office until Monday... will that still be ok?

Related Computer Questions