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Kenny Ross
Kenny Ross, Certified IT Professional
Category: Computer
Satisfied Customers: 9
Experience:  CompTIA A+, Network+, Security+ Certified Professional
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SOMEONE MESSED WITH MY COMP AND CHANGED MY PASSWORD XXXXX CANT

Customer Question

SOMEONE MESSED WITH MY COMP AND CHANGED MY PASSWORD XXXXX CAN'T GET THIS INTO MY COMP. CAN GET INTERNET AND SUCH BUT NOT ADD ANYTHING HOW DO I GO ABOUT FIXING THIS PROBLEM TO GET MY MAJICJACK ON
Submitted: 1 year ago.
Category: Computer
Expert:  Kenny Ross replied 1 year ago.

Kenny Ross :

Good afternoon, could you please verify which operating system your using? Windows XP, Vsta, 7?

Customer: replied 1 year ago.

windows7


 

Expert:  Kenny Ross replied 1 year ago.
After rebooting your machine, on the login screen you should be able to press CTRL+ALT+DELETE to get another login screen. Could you please try this and post your results and I will provide you with the next steps.

Thank you!
Expert:  Kenny Ross replied 1 year ago.
Hello,

I'm just following up with you to see how everything is going. If your still having issues, please let know how I can assist you in resolving this matter.

Thank you,
Kenny Ross
Certified IT Professional

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Kenny Ross
Kenny Ross
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CompTIA A+, Network+, Security+ Certified Professional