Is the power cable plugged into the laptop?
can be not at the moment
ok can you plug it in
the battery is flat
and it's maybe the reason why its not turning on
when I plug it in the light is blue
The book says that means charged
no leave it connected
and then power it on
can you try that john to confirm that it is actually powering on
can you remove the battery
leave it out
and then have the cable plugged and press the on button
ok that is the small panel underneath?
yes there is a small chrome plate is it under there?
its will feel a bit heavy
I just lever it off with a knife?
did you say you just bought it?
removing the whole back panel to remove the battery voids the warranty
so best not to do it
I have pressed the battery re-set button
how long did you hold on the button?
try turning it on now
seems like a hardware fault
what can I do?
you can bring it to a acer repair centre
and get them to look inside the unit
where are they, I am in North Georgia
ok let me have a look
this was a floor model-should have known!
you can try to take it back to the company you purchased it from
they only give 10 days!
ok then you have to bring it to the service centre
i provided you with a link
choose one that is closet to you