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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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I have an Aspire S3-319 6448 and when I press the on button

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I have an Aspire S3-319 6448 and when I press the on button nothing happens any ideas, I have re-set the battery, and held the start for 60secs.
john

businesslegions :

Hi John,

businesslegions :

Is the power cable plugged into the laptop?

Customer:

can be not at the moment

businesslegions :

ok can you plug it in

businesslegions :

the battery is flat

businesslegions :

and it's maybe the reason why its not turning on

Customer:

when I plug it in the light is blue

businesslegions :

ok

Customer:

The book says that means charged

businesslegions :

no leave it connected

businesslegions :

and then power it on

businesslegions :

can you try that john to confirm that it is actually powering on

Customer:

nothing happens

businesslegions :

can you remove the battery

businesslegions :

leave it out

businesslegions :

and then have the cable plugged and press the on button

Customer:

ok that is the small panel underneath?

businesslegions :

the battery?

Customer:

yes there is a small chrome plate is it under there?

businesslegions :

yes

businesslegions :

its will feel a bit heavy

Customer:

I just lever it off with a knife?

businesslegions :

did you say you just bought it?

Customer:

yes

businesslegions :

removing the whole back panel to remove the battery voids the warranty

businesslegions :

so best not to do it

Customer:

ok

Customer:

I have pressed the battery re-set button

businesslegions :

how long did you hold on the button?

Customer:

4 secs

businesslegions :

ok

businesslegions :

try turning it on now

Customer:

nothing

businesslegions :

seems like a hardware fault

Customer:

what can I do?

businesslegions :

you can bring it to a acer repair centre

businesslegions :

and get them to look inside the unit

Customer:

where are they, I am in North Georgia

businesslegions :

ok let me have a look

Customer:

this was a floor model-should have known!

businesslegions :

you can try to take it back to the company you purchased it from

Customer:

Wall mart

Customer:

they only give 10 days!

businesslegions :

ok then you have to bring it to the service centre

businesslegions :

i provided you with a link

businesslegions :

choose one that is closet to you

Customer:

ok

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