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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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windows installer keeps trying to load smart web printing which

Customer Question

windows installer keeps trying to load smart web printing which I do not have a disc for nor do I want - it gums up everything we try to do on the computer
Submitted: 3 years ago.
Category: Computer
Expert:  Marco replied 3 years ago.

businesslegions :

Hi there,

businesslegions :

In your add program list

businesslegions :

do you have any HP software listed?

Customer :

not sure

businesslegions :

can you please have a look

businesslegions :

smart web printing is relating to HP

businesslegions :

do you have a HP printer?

Customer :

where do i look ? HP all in one - c4580

businesslegions :

ok click on start then control panel

businesslegions :

then programs

Customer :

i thought i placed a $5 deposit - credit card company called and said i was charged $ 33 - what gives ?

businesslegions :

I'm not sure

businesslegions :

i don't look after the financials

businesslegions :

i'm just a computer expert on this site to help people

Customer :

what about my problem ?

businesslegions :

yes can you click on start

businesslegions :

control panel

businesslegions :

programs

businesslegions :

do you have any HP software listed?

Customer :

yes - where is "programs" in control panel ?

businesslegions :

program and features

businesslegions :

do you see that?

Customer :

let me look - no, i don't have that in the control panel

businesslegions :

what about all control panel items

Customer :

what does that mean ?

businesslegions :

ok what if you click start then default programs?

businesslegions :

do you have that?

Customer :

"set program access and defaults" i have

businesslegions :

what if you click on start then default programs

Customer :

do you want me to try that ?

businesslegions :

yes

Customer :

it asks for a configuration and custom is selected

businesslegions :

that's not right

businesslegions :

if you click on start and then in the search box type
program

businesslegions :

do you get program? at the top?

businesslegions :

you there?

Customer :

i will do that - it is still searching

Customer :

search is done - now what ?

Customer :

hello

Customer :

expert offline - no solution as of yet or instructions to move forward

Expert:  Marco replied 3 years ago.
when you get into programs look for something called SWP and uninstall that.
Expert:  Marco replied 3 years ago.
is the program listed?
Expert:  Marco replied 3 years ago.
if you still can't find it listed in programs you can disable SWP from IE8 by going to Tools>Manage Add-ons or go to Control panel> Internet options>click on 'Programs" tab>click on Manage add ons.
Customer: replied 3 years ago.

neither fix worked - sorry

Expert:  Marco replied 3 years ago.
Were they actually listed?

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