In your add program list
do you have any HP software listed?
can you please have a look
smart web printing is relating to HP
do you have a HP printer?
where do i look ? HP all in one - c4580
ok click on start then control panel
i thought i placed a $5 deposit - credit card company called and said i was charged $ 33 - what gives ?
I'm not sure
i don't look after the financials
i'm just a computer expert on this site to help people
what about my problem ?
yes can you click on start
yes - where is "programs" in control panel ?
program and features
do you see that?
let me look - no, i don't have that in the control panel
what about all control panel items
what does that mean ?
ok what if you click start then default programs?
do you have that?
"set program access and defaults" i have
what if you click on start then default programs
do you want me to try that ?
it asks for a configuration and custom is selected
that's not right
if you click on start and then in the search box typeprogram
do you get program? at the top?
i will do that - it is still searching
search is done - now what ?
expert offline - no solution as of yet or instructions to move forward
neither fix worked - sorry