My name is Marco and I'll be assisting you with this issue.
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Can you please disconnect the power cable and remove the battery
wait for about 1 minute then turn it on
I cant remove the back cover.
I cant remove the back cover
have you tried holding the power button
if not there is a small hole on the right hand side
but this will reset your pad
and you will lose your data if you hold on to the reset button
are you still there?