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Hello. My name is XXXXX XXXXX I will be assisting you today. i am sorry to hear that you are facing this issue, but do not worry, i will try my best in assisting you to diagnose the problem
please download and install the adobe camera raw plugin form below link
please download and install Adobe DNG Converter 7.4
once done the nikon nef files should open up in elements
once you have the file opened you can edit the files and save it in another format on your computer
further you may also refer to below link that has various editing options listed
let me know if you have any questions or face any difficulty
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I'm still trying this, it doesn't seem to be downloading anything. I clicked on save file but nothing seems to be happening, will try opening a raw file to see if it works. Hold on a flag has just come up saying it has been downloaded so will give it a try. Just tried it and elements is still saying it can't open the raw file.
its just downloaded but not installed
you need to install it as well
How do i do that ?
please let me know that when you downloaded the file it must have come up with a pop up asking you to save run or open
which option did you click on
It didn't come up with anything thats why I thought it hadn't downloaded just a small flag at bottom right hand screen said it had been downloaded. Will try again.
ok..once its downloaded ..double click on that flag
else if you wish i can take a remote access and help you out with this
if you would like me to take a remote access you may click on below link
I have installed it and elements still can't open the raw files.
have you checked what process version is set in elements
No have no idea what it is how do I check this?
in the Camera Raw dialog box, click the Camera Calibration tab. The Process field displays the current Process Version being used.
if you wish i can take a remote access and check the settings for you...
click on the link above
is it installing
i rated your service as excellent and have done it about 3 times I can't understand why it is not showing at your end as it clearly shows it at this end.