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Charles A. Roberts
Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2759
Experience:  2 year degree from ITT Technical Institute.
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Need the product key for windows 7

Customer Question

Need the product key for windows 7 My name isXXXXX Number zt2159mi serial # XXXXX

Submitted: 3 years ago.
Category: Computer
Expert:  Charles A. Roberts replied 3 years ago.
Hello, My name is XXXXX XXXXX I will do whatever I possibly can to help answer your question. I am very sorry you have ran into a problem concerning windows 7. Can you please tell me what's going on and why you need a product key?
Customer: replied 3 years ago.

I says its a copy and not genuine windows 7


 

Expert:  Charles A. Roberts replied 3 years ago.
That's not good when did this problem begin? Is it giving you an option to put a key in?
Customer: replied 3 years ago.

Yes it started two days ago

Expert:  Charles A. Roberts replied 3 years ago.
I see, usually this problem happens when a windows update didn't install correctly. Have you tried taking the computer back two days before the problem occurred?
Customer: replied 3 years ago.

no but i did a update

Expert:  Charles A. Roberts replied 3 years ago.

OK first go to this video, It will show you how to go back to an earlier day before the problem started. Ignore the part where it talks about creating a recovery point. http://www.youtube.com/watch?v=oGXbMyFaROw

 

Please give that a try:

 

Please ignore the rating system for now.

Expert:  Charles A. Roberts replied 3 years ago.
Hello, I am sorry you didn't see the message to ignore and not rate. Please reverse that rating. Also I do have product keys that will work with your machine to fix this if it's doing the same thing. If you would like I can provide that to you but please reverse and cancel that negative rating you were supposed to get in touch with me before leaving a rating if something failed.
Customer: replied 3 years ago.

i want to cancel

Expert:  Charles A. Roberts replied 3 years ago.
Ok no problem I will take care of that for you.