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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 27295
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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Can I change to a different phone number. I had asked that

Customer Question

Can I change to a different phone number. I had asked that my regular phone number be ported but I've decided to keep it where it is and have MJ assign me a new number for the duration until the other contract runs out.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Yes, you can. Please click on the website below, and sign in your magicjack account:

http://my.magicjack.com/

, then go to the Phone Numbers tab at that website, then select "View - Renew -Add"
, then select the Add a Phone Number option, and continue the steps there.

Please let me know if there is still any issue. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.
Customer: replied 1 year ago.

So far it does not give me the option to stop the porting of my old number. am I going thru the right way to pursue this???

Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, please chat with MagicJack at the website below, and request to cancel the porting process first:

http://tinyurl.com/kv933v

, then you can change the number.

Please let me know if there is still any issue. Thank you
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 27295
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 7 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Your answer led me to a dead end! No thanks. this MJ system sucks!

Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, what happens when you try my suggestion? Thank you
Customer: replied 1 year ago.

I really need to talk to someone direct as I just get run around in circles and can not get a real time answer. I know it is not just your fault, but a fault of the system and my inability to find another way around it.

Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, did you chat with magicjack yet? Thank you.

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Viet - Computer Tech
Viet - Computer Tech
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11390 Satisfied Customers
Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.