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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Im trying to check my G mail. I was ask to confirm my

Customer Question

I'm trying to check my G mail. I was ask to confirm my cell phone which I did. Then was instructed to enter a code. I do not have this code. Kindly help. Thanks Harrell XXXX

Submitted: 3 years ago.
Category: Computer
Expert:  Freddy M. replied 3 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Is this for the 2 step verification?
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Customer: replied 3 years ago.

yes

Expert:  Freddy M. replied 3 years ago.
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The 2 step verification sends you a text message that gives the code you need to enter.
Anytime you log in on a computer that has not been saved it will do this again.
Completely close out of your internet browser.
Then try to log into it again and see if you get the text message.
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Customer: replied 3 years ago.

I'm still having a problem. I get the message that my password XXXXX user name is incorrect

Expert:  Freddy M. replied 3 years ago.
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That you can reset here: Click Here
Once you have signed in using the correct information it will send you the text.
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