Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with skype. I will try my best to help you
can you please open task manger and see if skype listed in process
To open task manger press CTRL + ALT + DEL key
ok. one moment
The Task Manager window opened, but it is empty
can you see process tab on the top?
no. At the top it just says Task Manager and the window in blank other than that
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Can i screen share with your PC and check the problem. You can see what all I am doing in the PC. Let me know so that I can give you the link to do that
yes, that would be fine
One moment Please .do not leaves the PC. I will give the link to remote access your PC
I believe you are currently using Internet explorer to chat with me?
Good.The screen share tool works better on internet explorer that is why i asked
Please click on this link http://220.127.116.11:8040/ then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your PC and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know
one moment please
The problem had been solved. If you are satisfied with my services/answer please rate me using the options just below this chat box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
shall I clic the rating now?