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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 7959
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Wireless Desktop 2000 Only a few keys "work cannot Numlock

Customer Question

Wireless Desktop 2000 Only a few keys "work' cannot Numlock or Cap Lock.OS is Win 8 64 bit
Submitted: 1 year ago.
Category: Computer
Expert:  Ansh P. replied 1 year ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

What is the exact model of the desktop?

Tech Specialist :

Also, how old is the keyboard?

Customer :

Brand new . Using on 64 bit HP Envy Laptop

Customer :

Wireless Desktop 2000

Tech Specialist :

ok, let me check the compatibility of the keyboard

Tech Specialist :

Computer/Operating System



Windows 7, Windows Vista, or Windows XP (excluding Windows XP 64-bit


Tech Specialist :

It should work with Windows 8 too

Customer :

win7 64 bit works with Win 8

Tech Specialist :

Let me check if there is a driver

Customer :

Usually

Tech Specialist :

Download and install this driver: http://tinyurl.com/3uv323d

Customer :

Try now?

Tech Specialist :

yes

Customer :

This is the driver I installed. It is installed now

Tech Specialist :

Already installed?

Customer :

yes

Tech Specialist :

Can you reinstall it?

Customer :

These are the keys that work: qwert f zxcv

Customer :

Installed already 2 times but will re try

Tech Specialist :

ok what happens when you press other keys?

Tech Specialist :

you get no response or it registers something else?

Tech Specialist :

If there is a software issue, no keys should register

Customer :

no respnse

Tech Specialist :

I would suggest you better replace the hardware as it's new

Tech Specialist :

Have you tried this on Windows 7 machine and it works?

Customer :

Says Already installed and must remove old one

Customer :

OK no win 7 machine

Tech Specialist :

I feel there is an issue with the hardware itself.

Tech Specialist :

Either it's faulty or not compatible with your OS

Customer :

Does it "work" on USB 3?

Tech Specialist :

Can you try connecting it to another USB port

Tech Specialist :

good point, let me check

Customer :

mouse works just fine

Tech Specialist :

I think the USB 3.0 may be the issue, can you try another usb port please

Customer :

Is in usb 2 port now

Tech Specialist :

Open run > type mskey in run and press ok

Tech Specialist :

when mskey opens, test your keyboard

Tech Specialist :

if it still does not register, you should replace with a windows 8 full compatible device

Customer :

Keys that worked still work But they show as caps although display on acreen as lower

Tech Specialist :

and keys which do not works normally?

Tech Specialist :

are they working on mskey?

Customer :

no do not work with mskey

Tech Specialist :

Can you resync the receiver and keyboard/mouse please

Customer :

How?

Tech Specialist :

There should be a small button on the receiver and mouse/keyboard to do that

Tech Specialist :

Sometimes wireless keyboards does not register keys because of died batteries, are you using fresh ones?

Tech Specialist :

Also, is there any other wireless device nearby your computer?

Customer :

cannot findk re-sync wireless network

Customer :

Brand new bateries .... duracel

Tech Specialist :

To resync devices, you have to press the button on the receiver and a light will start blinking

Tech Specialist :

When it does, you have to press and release the Connect Channel button on the bottom of the mouse and/or keyboard.

Tech Specialist :

The light should become green

Tech Specialist :

Make sure you try various ports

Tech Specialist :

Make sure near the laptop and keyboard/mouse no other electronic device is present that could cause any interference

Customer :

wireless downstairs inhotel

Tech Specialist :

Ok, any other device like radios, fluorescent lights etc

Customer :

Still cannot find resync buttons

Customer :

only lap top

Tech Specialist :

And the USB receiver

Tech Specialist :

not on the laptop

Tech Specialist :

It should be below the device(keyboard/mouse), near the battery compartment

Tech Specialist :

I would strongly suggest trying this same device on another machine with Windows 8 64 bit

Customer :

Only onoff switch n mouse

Tech Specialist :

See this -> http://www.youtube.com/watch?v=TAvl5m84J44

Customer :

nothing on I am in the dark

Tech Specialist :

See the video please

Tech Specialist :

If you want to go the easy way, it would be good to test this keyboard on a similar machine and replace with a fully Windows 64 bit compatible device.

Customer :

OK

Customer :

Video only for Logitech

Tech Specialist :

It is actually a generic video, all the wireless keyboards are synched like that

Tech Specialist :

This is another guide: http://support.microsoft.com/kb/838398

Tech Specialist :

Thank you!

Tech Specialist :

Let me know if you have further questions.

Customer :

OK

Customer :

Moved to new port pc wants to re-boot

Tech Specialist :

ok have you rebooted now?

Tech Specialist :

Please do not rate me yet, I am still trying to help.

Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 7959
Experience: Professional computer engineer working as systems developer with top multinational company.
Ansh P. and 13 other Computer Specialists are ready to help you

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