Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.
How are you doing today?
Dells in general have a TON of startup items that can cause your computer to run very slow. Also Malware/Spyware may be a factor.
If you don't mind I'd love to try a few things with you that should make your Dell as fast as it was when you first got it, if not faster
First add our chat to your favorites. (That way you can easily return after testing, you can also return from the link in your email)
Once you have our chat saved to your favorites
Hold the Windows Key
(Looks like a flag on the keyboard) and press r
In the Runbox type msconfig
and push enter
Click the Startup Tab
Click on the Services
Check the box to "Hide Microsoft Items"
Click Disable All
It will ask if you want to Restart or Exit without restart. For now choose "Exit without Restart"
(we'll manually reboot after we run a Malwarebytes scan for these above steps to take effect)
Next we want to double check to make sure no Spyware has infected your computer.
Click this linkhttp://tinyurl.com/jeremymalwarebytes3
If it asks if you want to run or save choose Run
When the setup opens click OK, Next check both I accept
boxes and press Next
, Press Next
4 more times, then press Install
When the install completes it will open Malwarebytes automatically
Press the Scan
The scan could take anywhere from 10 minutes up to an hour or more. If it finds any threats press the Show Results
button then click the Remove Selected
This will reboot your computer and remove any infections you may have on your computer.
If it does not find any threats go ahead and manually shut the compuer down for the msconfig steps above to take effect.
Let's see if that helps out. If you run into any trouble i'll be here to help you in any way I can
If you have a moment don't forget to rate my help below (an excellent service rating
is most appreciated)
Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)
Thanks again for all you patience