Hello my name isXXXXX will be assisting you today.
Sir is it still On ?
OK turn it off please do the following press and hold the power button for few seconds and it will turn off the laptop.
Then wait for 20 seconds in the mean time you can plug in the power cable too
Only in emergency situations.if you do it frequently it will damage the hard drive
did you connect the power source back?
Please turn on the power then turn on the laptop and see if loads normally to windows 8 and let me know
let me know if you get into any trouble
OK i believe you got everything back to normal.Is there anything else you like to know ?
I believe the image creating process finish successfully if so cannot find any specific reasons Usually it happens once the process you gave finishes and do not get response to quit or close.The other possible reason is because of hard drive reading issues
If this happens frequently then i suggest you run a disk check up to see if there is any errors
If it finds any errors that cannot be repaired then you need to take it to the lenovo service center to replace the hard drive also make sure you windows update is enabled
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