How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10168
Experience:  Worked With The US Army as A Network Switching Systems Operator/Controller
Type Your Computer Question Here...
Dustin is online now
A new question is answered every 9 seconds

Hi, my desktop DX420X will not stay in standby, any suggestions?

Customer Question

Hi, my desktop DX420X will not stay in standby, any suggestions? Thanks Reid
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.
Welcome to

My name isXXXXX am one of the experts who will assist you today!

How long ago did this issue start occuring?

And when it comes out of standby, is there a program thats running or on screen?
Customer: replied 1 year ago.

A very long time ago


No program. After I am done for a while I will put it in standby. It will than start and shut its self out many times.

Expert:  Dustin replied 1 year ago.

Ok.. Lets try the following as a test.
click start, click run

type in msconfig and press enter.

on the very top tab,on the right section, click on the startup tab, then on the bottom click disable all..

then click apply, then click ok.. Now.. restart the computer..

Now, once your booted up, go into standby again.. Does it stay in standby, or does it come out?

Dustin S.
Customer: replied 1 year ago.

Quick question. After I reboot how do I get back in touch with you?

Expert:  Dustin replied 1 year ago.
. First, lets make sure that you have set a password XXXXX a username or email address for your justanswer account.. At the top right of this page, click account.

Then set a password, set a username.. And once thats set..

at the top right click my questions, and you should see our question Click the title of the question ( or click reply to expert ) and you will be back here.
Customer: replied 1 year ago.

Ok got it. Now when I hit the disable all I recieved this "An access error was returned while attempting to change a service you may have to log on using an administrator account to make the changes." I am the only user of this computer.


I still hit apply and rebooted. Than I got this message on start up " currently in diagnostic or selective start mode" it is telling me to put it back in normal startup. It will than undo the changes that I made.

Expert:  Dustin replied 1 year ago.
Ok..lets just cancel the message saying to go back to normal mode.

Then, test and see if the computer will stay in standby..

Customer: replied 1 year ago.

Sorry for the delay had to do something. Now when I reboot I get this box Sonic Focus drivers must be loaded before this application to work. I hit the ok responce then I get HP digital imaging disabled. I hit the ok and it starts IE to a page that will not open. I have checked the startup tab and everything I had disabled is now active. This is getting way to complicated. How do I get this computer to get before I messed with it? Thanks

Expert:  Dustin replied 1 year ago.
Click start, all programs, accessories, system tools, system restore..

Click, restore my computer to an earlier pont, then click next..

We want to choose a restore point that was at least one day before the issues started..

Carry out the restore. the computer will restart, then let me know if that fixed the issue or not..
Customer: replied 1 year ago.

I have restored it from 2 days ago. Ok now the icon on my toolbar for norton is showing a red cross. It will not open when I hit. Now what

Expert:  Dustin replied 1 year ago.
Just try restarting the computer once.. ( since the restore completed)

And then see if norton is running.
Customer: replied 1 year ago.

  • This was such a bad idea on my part. I just uninstalled and reinstalled norton. I now have a green check mark in the icon. Now my dragon software will not work. I am going to have to uninstall which will make months and months of training go away. I will have to start all over again. All I wanted to do was fix standby mode. Not create more problems. I am sure you are a great guy and all but, I would not be honest if I said I was happy with this experience. Far from it. What are the procedures I need to do now to end this?

Expert:  Dustin replied 1 year ago.
Im sorry that things didnt work out so well this time..

Since you want to close this out.. I will send a message to customer support to get them to close and refund this.


JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy

    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • James's Avatar


    Sr. Computer Support Expert

    Satisfied Customers:

    20 years of experience building, fixing and servicing PCs and operating systems.
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    5+ Years in IT, BS in Computer Science
  • B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    Certified Computer/Networking Support Specialist.
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.