Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Do you want to factory reset it?
What does factory reset involve to get it set up again
It will be reset the factory defaults i.e. like a new one
All data in it will be erased permanently.
And she has to set it up all over again before she uses it? Is that the only way to delete purchased history?
That's the best way if you want to give it to someone else
to make sure all data is removed
OK but how is that done?
Can you tell me the exact model of the reader like PRS-300 or PRS-500
It is a PRS T2. Is it difficult to initialize the reader again?
I will tell you how to hard reset
Ok is this done with the reset button
How do I proceed
I will give you instructions
Check this link
I printed the instructions and hope all goes well
That's great, if you need some additional info in addition to this, please let me know
else please rate me below!
After following resetting instructions I cannot get the reader store to recognize me. I get error code 9990 and told to contact sony support...what does error code 9990 mean?
All it tells me is that it is an "internal system error. Please try later and if I still experience the same issue to note the error code #9990 and to contact Sony support."