My name is XXXXX XXXXX I'll be assisting you with this issue.
Can you please tell me where the file is located.
Please explain "location"
ok thanks for that. are you able to tell me the full path
I really don't now what you reqiure
Issue still receiving attention?
Hello Sir. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Which version of Outlook you are using ( 2007, 2010 etc) ? If you are using Outlook 2010 or 2013, try this fix and let me know the result.