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James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15908
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
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Have Windows 7 home premium, and I use msn premium 10 version

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Have Windows 7 home premium, and I use msn premium 10 version and I keep getting the command failed to execute when trying to open attachments in msn email

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?


Customer: replied 3 years ago.

I am working on this remotely and on one of the remote connection using logmein so I don't know how well it will work for you to remote in you can check it out, the windows in my firefox is where the remote connection of the computer I am having a problem with is dellmain with Logmein

It will probably not work very well, let's try to figure it out.

Which browser are you using for MSN? The native MSN browser, or something else?
Customer: replied 3 years ago.

native msn browser, the user uses msn explorer with the butterfly and this is where they have the problem with the attachments not opening

And they are using Windows 7, I assume?

Customer: replied 3 years ago.

yes windows 7 home

Thank you.

Did you try to uninstall and then re-install the latest MSN Explorer?
Customer: replied 3 years ago.

No I have not did that I can try that, do you have any other suggestions

Yes, but I would try that as the first step.

Uninstall, then reinstall from here:

If this doesn't work, start System Restore, and restore the system to a date when things worked properly. It's a bit more agressive, but it is sure to solve the problem.

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James and 3 other Computer Specialists are ready to help you