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Jason
Jason, Computer Expert
Category: Computer
Satisfied Customers: 10866
Experience: 
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hi i need to know why the blue ring beside my cursor keeps

Resolved Question:

hi i need to know why the blue ring beside my cursor keeps blinking and its causing my computer to lag like hell pls ans ASAP thank u
Submitted: 1 year ago.
Category: Computer
Expert:  Jason replied 1 year ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask for you to elaborate on which "Blue Ring" you are referring to?



Customer: replied 1 year ago.

the blue ring it it will appear when something is loading its just cant stop blinking and i suspect its causing my computer to lag pls help me..

Expert:  Jason replied 1 year ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 1 year ago.

ok :) how am i suppose to do that?

Expert:  Jason replied 1 year ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=6a1a9a62-cf13-4cda-b3b2-947e235235ce&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=6a1a9a62-cf13-4cda-b3b2-947e235235ce&SUPPORT=NET

Customer: replied 1 year ago.

erm so what am i suppose to do now?

Expert:  Jason replied 1 year ago.
Thank you.
Customer: replied 1 year ago.

thank u so much is there anything else i have to do?

Customer: replied 1 year ago.

i just encounter blue screen on my laptop... whats going excatly?

Expert:  Jason replied 1 year ago.


Hello again Mathew,

Please, update me on the issue.
Customer: replied 1 year ago.
Now my laptop can't start normally it's just continuingly blue screen every time I restart
Expert:  Jason replied 1 year ago.



May I ask what the results of the restore were?

Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
- The computer will reboot and your problem will be gone.
Customer: replied 1 year ago.
Yesterday after restoring it work perfectly fine but it now having blue screen problem
Expert:  Jason replied 1 year ago.


Thank you for the update Mathew.

So as of right now, the initial problem is resolved and this is a new problem?
Customer: replied 1 year ago.
Yup and how do I go to the boot menu
Expert:  Jason replied 1 year ago.
Thank you.

In that case, may I ask that you rate my help for this issue and create a new question for the new problem? You can request me if you wish.

That is the site's policy, I cannot work on unrelated issues.

The boot up menu is reachable by pressing the F8 key.

Jason, Computer Expert
Category: Computer
Satisfied Customers: 10866
Experience: 
Over 10 years of professional experience.
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Jason
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