How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35243
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

WillNot work. Keep getting error code 39 from Windows Vista

This answer was rated:

WillNot work. Keep getting error code 39 from Windows Vista
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What is not working on your windows vista computer?

Please let me know. Thank you
Customer: replied 3 years ago.


My external DVD burner memorex will no longer play, or burn cds dvds etc. . it is plugged into a usb port but it will not do anything. It has an exclamtion point when i go to device manger and windows vista keeps telling me my driver is up to date however, it claims at the same time my driver is corrupted / not up to date.

I'm sorry, can we do a screen sharing session, so I can check and fix this issue directly for you? Also, are you using Internet Explorer (the big 'e' program icon)?

Thank you
Customer: replied 3 years ago.


I lately been using chrome from google because its faster and i dont get the bull shit pop ups. And yes we can do a screen sharing session

OK. Please click on the website below and allow the ScreenConnect sharing program to run:

http://67.192.95.188:8040/?Session=1b498052-8272-4384-a047-acf97548a7d9&SUPPORT=JAVAW

If it does not let you connect, please go to that website in Internet Explorer temporarily, and allow it to run, and try any other option it gives you as needed:

http://67.192.95.188:8040/?Session=1b498052-8272-4384-a047-acf97548a7d9&SUPPORT=JAVAW

Thank you

I have resolved the cd/dvd drive issue via remote support.

 

Edit: I'm restarting the computer and I will continue to fix the iTunes issue.

 

Edit 2: Fixed iTunes issue and cleaned up computer. If you need anything else, please let me know any time. Please rate my service below. Thank you,

Viet - Computer Tech and 4 other Computer Specialists are ready to help you