Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there CAPS lock and/or NUM lock keys on your keyboard turned on or off?What's the model of your new PC?Thank you
NUM lock is on
PC = HPPRO 3500 series
How long does the re-formatting usually take?
So far we are on 65% and 6mins remaining
Now in progress of initial start-up procedure
All systems are 'GO'. Thank you for your assistance.