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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My computer is very slow, I would like it to be diagnosed as

Customer Question

My computer is very slow, I would like it to be diagnosed as to what might be ailing it. Without paying an arm and a leg. Who do you recommend?
Submitted: 4 years ago.
Category: Computer
Expert:  James K. replied 4 years ago.
Hello

My name is James

Welcome to Just Answer

Is the Machine slow when starting up or when on the internet ?
Customer: replied 4 years ago.

It is slow on all aspects,,,,just plain slow. Do yall fix the problem? Or am on the wrong site?


 

Customer: replied 4 years ago.

This is not the service I wanted. I wanted tech support.

Expert:  James K. replied 4 years ago.
We are tech support.

There are a few things you need to do to Speed your machine up

There are 3 mail things we need to do

First

Download and Install CCleaner


Once Installed Click Run Cleaner and remove any temp Files not needed

CCleaner is free

Second

Disable your start up items to speed the machine starting up

Click Start >Run in XP

Or in vista /7 Click start in the search box type

msconfig

click Enter

Click the start up tab , Click disable all , click OK/Apply

Then

Reset your Browser

Reset IE

To Reset Internet Explorer Open Internet Explorer

Click Tools (Top right) Click Internet Options > Advanced >Reset >Reset again

Also Please test with firefox http://www.firefox.com

Click the Link above download and install Firefox and test

Cheers James


Please do these 3 and test

Now please rate my Service , with the smiley Faces and submit come back any problems
Customer: replied 4 years ago.

No, I need someone to take over (virtual support) and clean out the computer, I don't want to try to clean it myself.

Expert:  James K. replied 4 years ago.
No Problem

let me know when your ready and i will send you a link to connect
Customer: replied 4 years ago.

How much will it cost?


 

Expert:  James K. replied 4 years ago.
You just pay for the question there is no extra charge
Customer: replied 4 years ago.

For taking over the computer---how much will it cost to have a virtual tech check out the computer?

Expert:  James K. replied 4 years ago.
As i said , you just pay the Amount you have deposited for this question

would you like the link to connect
Customer: replied 4 years ago.

yes but I do not want a monthly bill

Expert:  James K. replied 4 years ago.
You don't have to sign up for a Subscription

Do you want the link to Connect ?
Customer: replied 4 years ago.

Is this affiliated with McAfee?

Expert:  James K. replied 4 years ago.
Not at all , no we JustAnswer - independent experts
Customer: replied 4 years ago.

No, Let me see if I can use McAfee. Thank you. Please cancel.

Expert:  James K. replied 4 years ago.
Not a problem

Please don't not reply to this message

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