My name is XXXXX XXXXX I'll be assisting you with this issue.
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there are sometimes issues backing up the whole system as some files are in use
Is it possible to answer this question?
So what do I do to resolve this?
how much data do you have on your C:
I'm not sure of the total, quite a lot
press windows key and e
then right click on c:
and select properties
at what stage does the backup stop?
I'm not sure. It sometimes happens as soon as it starts, other times after it has backed up quite a few files
Perhaps toward the end
the windows backups are not the best for backing up the whole system including System files
you can use this one: http://www.acronis.com/homecomputing/products/trueimage-lite/
that does live system files backup
OK then, thanks!!!
use the free trial then if it works purchase the license
How do I configure the Evxternal hard drive?
what do you mean?
you just plug it in and it will come up as another drive
How do I delete the files so I can run the program?
you don't need to delete any files
the program will back everything up
because it's designed to copy system files and active files
Now, what about the virus that won't go away?
try this: http://maxoptimizer.com/dllerrors-database/limewire-pro-exe-info-dllanalysis.html
What does that do?
its a fix for limewire pro
do you have the program installed?
or is it a virus name
Right, thanks. It's the folder where the virus is located
yes scroll to the bottom it has instructions
and also a video
Is it possible to print this out now?
I mean what can I do next?
do you have another computer?
or a tablet?
I have Blackberry tablet and a small Windows 7 laptop
ok you can open the links on the windows 7 laptop
and use that
or yes if you want you can print it out but it's just a waste of pape
OK so how do I print it out?
Can you save it to my email address?
do you have a printer connected?
just right click and then select all
then copy to word
and then print
Thank you for your help. I will pay you for your time. I hope you're answers will really help me. Thanks!!!