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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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I try to backup my files using windows backup on a Windows

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I try to backup my files using windows backup on a Windows 8 1TB HDD computer to a 2TB external hard drive however it won't complete the backup. I noticed there is a limewire pro virus that Malwarebytes Anti-Malware won't remove, and the only other protection I have is Windows Defender. I'd like an answer to both questions if possible.

businesslegions :

Hi there,

businesslegions :

My name is XXXXX XXXXX I'll be assisting you with this issue.

businesslegions :

PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.

businesslegions :

there are sometimes issues backing up the whole system as some files are in use

Customer:

Hi Marco

Customer:

Is it possible to answer this question?

Customer:

So what do I do to resolve this?

businesslegions :

yes

Customer:

Thank you

businesslegions :

how much data do you have on your C:

Customer:

I'm not sure of the total, quite a lot

businesslegions :

press windows key and e

businesslegions :

then right click on c:

businesslegions :

and select properties

Customer:

344gb

businesslegions :

ok

businesslegions :

at what stage does the backup stop?

Customer:

I'm not sure. It sometimes happens as soon as it starts, other times after it has backed up quite a few files

Customer:

Perhaps toward the end

businesslegions :

the windows backups are not the best for backing up the whole system including System files

businesslegions :

you can use this one: http://www.acronis.com/homecomputing/products/trueimage-lite/

businesslegions :

that does live system files backup

Customer:

OK then, thanks!!!

businesslegions :

use the free trial then if it works purchase the license

Customer:

How do I configure the Evxternal hard drive?

businesslegions :

what do you mean?

businesslegions :

you just plug it in and it will come up as another drive

Customer:

How do I delete the files so I can run the program?

businesslegions :

you don't need to delete any files

businesslegions :

the program will back everything up

Customer:

Thank you.

businesslegions :

because it's designed to copy system files and active files

businesslegions :

no problems

Customer:

Now, what about the virus that won't go away?

businesslegions :

try this: http://maxoptimizer.com/dllerrors-database/limewire-pro-exe-info-dllanalysis.html

Customer:

What does that do?

businesslegions :

its a fix for limewire pro

businesslegions :

do you have the program installed?

businesslegions :

or is it a virus name

Customer:

Right, thanks. It's the folder where the virus is located

businesslegions :

yes scroll to the bottom it has instructions

businesslegions :

and also a video

Customer:

Thank you

businesslegions :

no problem

Customer:

Is it possible to print this out now?

Customer:

I mean what can I do next?

businesslegions :

do you have another computer?

businesslegions :

or a tablet?

Customer:

I have Blackberry tablet and a small Windows 7 laptop

businesslegions :

ok you can open the links on the windows 7 laptop

businesslegions :

and use that

businesslegions :

or yes if you want you can print it out but it's just a waste of pape

businesslegions :

paper

Customer:

OK so how do I print it out?

Customer:

Can you save it to my email address?

businesslegions :

do you have a printer connected?

Customer:

Yes

businesslegions :

just right click and then select all

businesslegions :

then copy to word

businesslegions :

and then print

Customer:

Thank you for your help. I will pay you for your time. I hope you're answers will really help me. Thanks!!!

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