Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.
How are you doing today?
Windows Explorer has a ton of issues trying to open FTP sites.
The best option is to use a free program to avoid any issues. It's called FileZilla.
What you want to do is click this linkhttp://tinyurl.com/jeremyfilezilla
A download will begin after a few seconds, when it does choose Run
on the file
Follow the prompts to complete the install. Once installed you can open FileZilla by clicking Start, Programs, Filezilla.
Once FileZilla opens
In the Host Box of Filezilla that is where you want to type the ftp address.
i.e. ftp.ftp.com. If it has a user name or password XXXXX the ftp type it in the username/password XXXXX
If there is no password XXXXX username/password XXXXX
Then press QuickConnect
That's it :)
If you run into any issues i'll be standing by to help you in any way I can
If you have a moment don't forget to rate my help below (an excellent service rating
is most appreciated)
Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)
Thanks again for all you patience