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Nick H.
Nick H., IT Specialist
Category: Computer
Satisfied Customers: 8276
Experience:  CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
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I have a series 3 Samsung computer, bought at Best Buys Christmas

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I have a series 3 Samsung computer, bought at Best Buys Christmas 2012, Box was opened and i just got quick start series 3. Did someone switch comp. on me or do I have a webcam?
Hi and welcomed to

My name isXXXXX will assist you with your issues.

Some computer has the indent in the middle but does not come with a webcam. It depends on the specs of your computer. On the box of your computer, do you see any label with specifications?

If yes, look for webcam.
Customer: replied 3 years ago.

It's June, no I don't keep boxes that long. I'm afraid the units were switched possibly by someone who knew. Took all pertanent papers and just had quick start.

Thanks Robert.

Did you purchase a NEW or opened box computer?

If the box was already opened and you bought a new computer, you should have asked Best Buy right at that moment.

Most computers/laptops come with ONLY Quick Start.
Customer: replied 3 years ago.

Can't remember, to long. I guess if they don't come with one or whatever, I bought something I can't eat. Thanks

Customer: replied 3 years ago.

New box, Opened? maybe taped - 6 mos.


It could be that the laptop was a open box item that sold to you. Most laptops now come with webcam, even with the most basic laptops.

I recommend you to contact Samsung Support directly at 1-800-726-7864 and ask them to check the serial to see if your computer comes with a webcam. If your laptop comes with a webcam, please ask them to send you a replacement laptop. Or have your laptop sent in for adding webcam.

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