How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cris Your Own Question

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 5479
Experience:  6 years of IT experience in both business and residential.
10156100
Type Your Computer Question Here...
Cris is online now
A new question is answered every 9 seconds

My 9" d2 tablet security grid has locked me out. I have gone

Resolved Question:

My 9" d2 tablet security grid has locked me out. I have gone to the web sites and downloaded the free programs (livesuit ect..) but can't access them on my computer. So I have an expensive paperweight! I am not tech savvy please help!!
Submitted: 1 year ago.
Category: Computer
Expert:  Cris replied 1 year ago.
Hi,

Thank you for contacting JustAnswer.com I am Cris.

Sorry to hear about your issue. Unfortunately when you forget the pattern lock on your device the only viable solution is to reset the device to factory settings. For security reason that is the only way to get back into. However it will wipe all of the data on the unit.

Would you like to proceed? I will reply with the instructions how to reset.
Customer: replied 1 year ago.

yes however l did not forget, it just won't let me in.

Expert:  Cris replied 1 year ago.
What do you mean?

Is the device frozen or when you enter the pattern does it say anything?
Customer: replied 1 year ago.

yes . it says sorry try again ect..

Expert:  Cris replied 1 year ago.
OK,

There is a problem with the pattern lock you will need to reset to factory settings to get back into the device.

Turn off your tablet.

Once off, click and hold down the Volume + button.

Without letting go of the Volume + button, click and hold down the Power button.

Hold both buttons down for about 10 to 15 seconds, until the D2 logo pops up on the screen.

Then release both buttons.In a few seconds, an Android robot icon will be displayed laying on its back, with a red triangle on top of it.

Click and hold the Power button, then press the Volume + button one time. This will lead you to the Android System Recovery selection screen.

Using the Volume - button, scroll down the list to "wipe data/factory reset," then press the Power button to select it.

Using the Volume - button, scroll down the list to "Yes -- delete all user data," then press the Power button to select it. Your device will restart and prompt for setup.

Let me know how you make out. Reply back to me BEFORE selecting a negative rating. I will answer your follow ups.
Customer: replied 1 year ago.

didn,t work ,it would not come back on untill I pushed the reset putton on back.No icon ever appered . When


i pressed the power button agin the same, still locked out

Expert:  Cris replied 1 year ago.
Please try it again. Make sure you press and hold the volume up button then press and hold the power button. Hold for 10-15 seconds until you see the D2 logo.

Sometimes it takes a few tries before you get to work.
Customer: replied 1 year ago.

tryied this again and again ect...... is not working in fact all it shows is d2 , now I,ve got security screen back.

Expert:  Cris replied 1 year ago.
Hmmm..very strange.

It is still not taking your pattern to unlock?
Customer: replied 1 year ago.

no, no pattern works.

Expert:  Cris replied 1 year ago.
The appears to be software wrong with the software on your device. If no change has been made to the pattern lock and all sudden does work. Also it is not going into the recovery mode to reset.

At this point I recommend contacting D2 suppor on for your device. They will in all likely have to replace the device for you.

You can contact them at 888-863-0138.

Please let me know if you have any further questions BEFORE selecting a negative rating. I will answer your follow ups.
Cris, Support Specialist
Category: Computer
Satisfied Customers: 5479
Experience: 6 years of IT experience in both business and residential.
Cris and 3 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Cris
Cris
Desktop Support
2297 Satisfied Customers
6 years of IT experience in both business and residential.