How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cris Your Own Question

Cris, Support Specialist
Category: Computer
Satisfied Customers: 5821
Experience:  6 years of IT experience in both business and residential.
Type Your Computer Question Here...
Cris is online now
A new question is answered every 9 seconds

Using Windows XP.When looking at incoming E-mail from Yahoo,

This answer was rated:

Using Windows XP.When looking at incoming E-mail from Yahoo, when I press Left mouse button, it does not Open, and I get "Error on Page" at bottom Left of screen. So I press Right button for incoming Mail, I get small Menu, then Left button Opens the E-mail.
I cannot raise New E-mail, Or Foreward as these are Left Button. But Left button works in the E-mail. What does "Error on Page" mean? I've tried a different Mouse.

Thank you for contacting I am Cris and will be glad to assist you with your question.

Are you using Internet Explorer to access your email?
Customer: replied 3 years ago.


Customer: replied 3 years ago.


OK, first save this page to your favorites so you can easily get back. You can do pressing and holding CTRL then press D.

In Internet Explorer, click on Tools at the top of the screen. On the drop down click on Options. A box will appear, click on the "Advanced" tab then click on "Reset" box.

Do not place a check mark in "delete personal data" click on Reset. The browser will then go through the reset and prompt you to close out IE and re-open.

When it re-opens test out your issue and let me know the outcome.

Reply back to me BEFORE selecting any negative rating. I will answer your follow ups.
Customer: replied 3 years ago.

Hi XXXXX tried your suggestion and Reset in Advanced Internet Explorer. Still the same problem with Left Mouse.

Can you tell me what version of Internet Explorer you are using?

If your not sure in IE click on Help at the top then on the drop down click on About Internet Explorer. A box will appear with version number.
Customer: replied 3 years ago.

Internet Explorer 8.

OK, can you please download Firefox from the link below to your PC. Firefox is another web browser just like IE. Except it is more secure and faster. After installation open the browser from the icon on your desktop.

Go to and sign into your account. Test out the problem and let me know the outcome. This can determine if it is a browser or site issue.

To Download:

When you reach the site click on "Download Installer" then Run. The site will then download and install Firefox for you. When it completes the icon will be on our desktop.

Click here>>>Firefox Download
Customer: replied 3 years ago.

Cris you are a genius, you have solved my mouse problem, hence I'm able to Send you an answer and E-mails. Thankyou very much. Eifion


Glad to hear your issue is resolved, your very welcome!

Please don't forget to rate my service so I am credited for assisting you.

Cris and 5 other Computer Specialists are ready to help you
Hi Eifion,

I'm just following up with you to see how everything is going. Did my answer help?

If in the future you have any further questions please save my site profile. So you can reach me directly.

Let me know,
Customer: replied 3 years ago.

Very good service, you solved my Left Mouse Problem. I'll keep your contact for future service. Thank you,


Glad to hear that you.

Your very welcome!

Related Computer Questions