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I turned it off, waited, turned it back on, I have to put in my log on name and press enter, but then I get the error page again and have the option to continue or exit at the bottom of the screen, either choice results in a blank screen again.
Pressing the F8 key gives no response.
Sometimes when I turn it off and then on, I just get the blank screen, not the error screen, but there is a blinking prompt (a dash) in the way upper left corner of the screen.
After the screen is blank for a time another screen came up with Boot Features:
Summary screen, boot-time screen, quickboot mode and fast boot are "enabled".
Extended Memory testing says "none". Should I change any of these settings from enabled or none?
we have to first verify that your computer is detecting the harddrive or not for that you have to go into the bios setup screen check in there if the hard driver is listed in there and set the bios as default then save changes and exit. let me know once you are in the bios screen we can chat and move forward from there.
can you arrange an external usb cd/dvd drive and a windows operating system disk you can verify by flipping the computer upside down there will be a Microsoft sticker which indicates what operating system is installed on the netbook.
How do I get into the bios screen?
As you turn on the netbook Press F2 few times it will open the bios screen. Let me know once you are there.
Set the BIOS to default settings. Access the BIOS pressing F2 to get BIOS settings. Here press F9 to get default settings and then save the changes F10 before leaving the BIOS.
I have a windows 7 starter operating system. I don't think I have a disk for it.
But I think I'm in the bios screen now if that's the same as the Setup Utility screen.
I set the bios to default settings unter the F9 key, and then hit F10, but still it doesn't boot up. Where does it list the hard drive? Under which tab?(main, advanced, display, security, boot, exit)
The main screen has:
HDD/SSD Hitachi HTS545025B9A300-(S1)
System BIOS Version V1.70
Boot Features (If I click on boot features a screen comes up:
Summary screen disabled
Boot-time Diagnostic Screen: disabled
Extended Memory Testing none
Fast boot: disabled
(These are the default settings I assume)
I found your last answer today when I got to my computer again. It looks like I would need to purchase a recovery disk, and since I had Windows 7 Starter originally, I didn't know if regular Windows 7 would work, I only have 1 GB memory.
BUT, then I was looking through my collection of scan discs and I found the recovery USB I made originally!! Also have an application USB disc. So it's now loading. I'll answer back again when it's done. Thanks.
I waited until the recovery scandisc was done, and still have the exact problem I began with.
Hello Sir, I am Jins here. I wonder why the other expert suggested a solution that didn't work. The error message on your system means your system's boot sector is corrupted and the system can't read from the boot sector. In such a case you will not get advanced boot options by using the F8 key. Because the system can't boot and so there is no advanced boot options like safe mode. Regarding the repair using windows install disk, most times a normal repair will not fix boot sector corrupted issues. If there is only some booting related files missed, a repair install will work. That is why I suggested you to perform a repair install with an external dvd drive and windows install disk. Toshiba systems which come with genuine windows and do not have the windows install disk with it have a recovery partition on the hard disk. When there is an unrecoverable operating system related issue user need not buy a windows disk. User can use that recovery partition to restore the windows operating system. The factory reset will restore windows from that recovery partition and you will get your system working back. So I recommend you the factory reset as on my previous answer. But yes, you will loss your files stored on that netbook. Regards Jins
Thanks for your reply. If I try the external DVD method, would that also be erasing everything back to out of the box status? I never had a DVD for windows install, the netbook came with the Windows 7 starter SNPC OA installed. Is there a disk for that? Is there anything that would work with the flash drive I have for restoring the Toshiba? Would I be able to use the DVD slot on my desktop computer as an external DVD? There is no place to insert a DVD directly into my netbook.
I know these are a lot of questions. Just want to clarify the options. I really appreciate your help.
Thanks for your reply. I made 2 flash drives when I got the netbook, one is for recovery and the other is for appications.
My daughter is coming tomorrow, and I think she has an external DVD drive, I'll try using that. I downloaded a Windows 7 starter program from the internet onto a flash drive and put it in the Toshiba to boot from but it didn't work, just as the recovery flash drive didn't work.
Whenever I try to press the F8 key, nothing happens.
I followed the directions to the Part 5 in the "these instructions" above, and when I entered "clean" I got a message "The disk part has encountered an error. Access is denied. See system event log for more information.
When I tried to restart from the flash recovery drive I made when I first got the netbook, I can press F2 on the startup, and set the system to boot from the USB, but when I exit the setting nothing happens. Sometimes a flashing prompt on a black screen appears, but it won't accept anything I type in.
SELECT DISK 2
I'll try it again tomorrow, it's late now. There was more than 1 choice for the same size even though there was only 1 USB plugged in. Maybe I can get it right tomorrow. Thanks yet again for your help.
1. Type create system repair disc in Windows 7 Start menu search box and hit enter.
2. In the resulting dialog-box, select your DVD drive. Insert a blank DVD into the DVD drive and then click Create disc button to start creating Windows 7 repair disc. Wait for a few minutes to complete the burning task.
3. Once you have Windows 7 repair disc, you can now create a Windows 7 recovery USB drive. Plug your USB flash drive and make sure that you have no data on the USB drive as we are going to format it. Then follow the instructions here to make your USB drive bootable.
4. Now, insert the previously created repair disc and copy all the contents (contains three items) to the USB flash drive. You have just created a bootable Windows 7 recovery USB drive.
Well, I finally was able to make the USB according to directions, I put it in the netbook, and nothing happened, then I tried again, and it took some time but the screen said something I can't quite recall but something like downloading, and a little bar at the bottom showed the progress, it was fairly brief, then a light blue sky screensaver with a little green twig and a white bird on the left of the screen came on and then nothing for over 5 minutes or so. Then a few more screens each of which took several minutes before moving on, and finally I hit Startup Repair. The screen "checking your system for problems" has been running now for 15 minutes or more, just changed "attempting repairs" but says it may take over an hour. I am going to bed but will let it run.
Thanks so much for your help, I was so pleased to see a screen finally appear. I will give you an update later, hopefully the last correspondence needed, and then can rate the great job you did with such good followup and persistence.
I sent this and now am editing it - as soon as I sent it I got a result that all the tests were fine except the root cause is "System volume on disk is corrupt".
Repair action: File system repair (chkdsk)
Result: Failed. Error code = 0x1f
Would choosing other recovery tools help?
The list includes:
Startup repair (which we did)
System Image Recovery
Windows Memory Diagnostic
I tried command prompt as you had suggested in your last reply and after entering the 2nd command it showed scanning for Windows and reported "Total identified Windows installations: 0".
Can I download a windows program to a USB on my desktop and then insert it into my netbook and then will the netbook find it?
The current prompt on the screen now is:
I thought we had it fixed!! But I hope we're closer.
It's been 24 hours since I started the chkdsk process. Now it's only 3% done. There are 2 lines for each entry, for example:
3% complete - <46336 of 140800 file records processed>
File record segment 46336 is unreadable.
Then it goes on to the next number 46337, etc. It started with number 28, but sometimes there are thousands of numbers skipped between entries.
??? If the message I mentioned last night was that no Windows installation was found, is it possible just to download a windows program?
I gave up on all the stuff we tried, and went back to your original instructions for recovery. Then after the first couple of screen I got a message:
Partition creation failed.
Please press OK to turn off the computer.
Is this hopeless?
I'll be glad to rate you and appreciate your help, but can we still correspond after the rating?
Thanks so much.
When I tried to exit the failed recovery screen by pressing OK as described above, I got a message "BOOTMGR is missing Press Ctrl+Alt+Del to restart".