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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32166
Experience:  Over 20 years of consulting to the IT industry
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When I am accessing any webpage, a small video for an advertisement

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When I am accessing any webpage, a small video for an advertisement will just pop up and start playing with audio. Ive ran Malware and an Avast virus scan, nothing found
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Can you tell me which internet browser you are using please?

eg: Internet Explorer, Google Chrome?

Thank you

Customer: replied 3 years ago.
internet explorer
Thank you

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and check if you still have the problem.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.
Just restarted computer after the process you told me. All my favorites across the top of the screen are ow do I retrieve these??
They are retireved. if you click them, do they work?
Customer: replied 3 years ago.
They are completely gone, not able to click them.
ok, the process has nothing to do with your favorites, so I am worried they were damaged by the corruption removed. if you go to a page that was marked as a favorite, and try to add it to favorites, does it add?

Customer: replied 3 years ago.
Yes it does add. just to make sure you understand, we are talking about the favorites toolbar
Yes I understand, but thanks.

Are you Favorites in the Favorites menu?

Customer: replied 3 years ago.
No they are not
Is the advertisement still appearing?
Customer: replied 3 years ago.
No, the pop up advertisement's have gone away. thank you for that....original problem solved. we will work thru the favorites situation here on our end trying to retrieve all that data. Have a good day and thank you for your service. I will give a good rating. michelle
Thanks Michelle

They would have been damaged by this add on (then advertisements)

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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