How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25453
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

1. Is it true that Google has something to do with the Searchnu

Resolved Question:

1. Is it true that Google has something to do with the Searchnu or Search new virus as claimed in a forum I read.

2. Is there anything Google can do to help find this in my 'puter. Virus has been hijacking chrome in particular since the beginning of the year.

Trend is helping actively at present with no luck so far. Does Google and Trend work together on this kind of problem? The last instruction they gave was to access google tools , manage add-ons but could not find a manage-add-on button.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi, I will assist,

I'm sorry about the issue.

1. No, google and searchnu are different.

2. Google is a free service, so they don't provide live support. Google and Trend and other companies are independent; they don't really work together.

But I can help you fixing this issue.

Have you gone into Settings in Chrome, then click on the Extensions option and remove it if it's there?

Can we do a screen sharing session, so I can check and fix this issue directly for you?

Thank you
Customer: replied 1 year ago.
Nothing of that nature in extensions option. Only 3 extns. one from Skype and two from TrendMicro.

Happy to do a screen sharing session as long as you can tell me how to go about that.

Thank you for your response

Regards
Heather
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. If possible, please go to the website below in Internet Explorer (the big 'e' program icon), and allow the ScreenConnect sharing program to run:

http://67.192.95.188:8040/?Session=ac9d6d79-6c81-4782-a5bc-ea336de8de56&SUPPORT=JAVAW

Thank you
Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry, did you go to that website in Internet Explorer yet? Try all options it gives you as needed. If your computer still cannot connect, please try the following:

In chrome, can you go to Settings again,
, then click on Set pages in the "On startup" section, then move the mouse over to any bad item if available, and click on the x on the right of it (it will appear), then click on it to remove, then click OK.
(if needed, you can also click on Set pages, then type in the home page website you want, such as google.com then click OK.)
, then under Search section, make sure the search engine is set to Google.
, then close Chrome, and re-open Chrome and check.

If it does not work, please reply, so I can help further.

 

Edit: It looks like you are away; please reply back when you are available to continue. Thank you,

Customer: replied 1 year ago.
Whew! Had to get to another computer to communicate. My computer slow so couldn't reply promptly. Couldnt open Explorer by any means), sent report but seems it got lost in the sending (same time as your last instruction.)However did follow the above. The prog has now been downloaded and appears to be running, though I am unsure. Hope you really are connected. I'm not game to touch my computer without advice as to how long this process might take and whether or not things are running as required.
Regards
Heather
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, your computer could not connect. Did you restart the computer yet?

Can you please try my suggestions in my last reply? Thank you
Customer: replied 1 year ago.
Computer was restarted once today by someone who is more knowledgeable than I. The screen had frozen by that stage and he showed me how to call up the task manager.

Instructions re going into settings again were then followed.The http/67 etc prog was then downloaded and run. In error, this was downloaded a second time it is at this point the screen is frozen (stuck on attempting to join) although it appears to be doing so. There was an instruction that if I want to get out of this I have to right click on the special red-coloured icon on the tab.

If I cannot close prog at Tab, can I do this through ctrl alt del then task manager?
?Other suggestions.
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, I thought you only have issue with Chrome, now the whole computer/windows is corrupted.

Are you able to go to Safe mode with networking and use the computer (press key F8 after turning on the computer)?

Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25453
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 18 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.