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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35196
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I am having a problem with downloads being deleted by Win 7

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I am having a problem with downloads being deleted by Win 7 before I can view them. Every file (i.e...bank statements in pdf format...etc..) I download is viewed as a virus and deleted before I get the chance to view. Any suggestions????
Hi, I will assist,

I'm sorry about the issue. Do you use Internet Explorer? Have you tried another browser?

Do you have an antivirus/security program installed on your computer?

Can we do a screen sharing session, so I can check and fix this issue directly for you? Thank you
Customer: replied 3 years ago.
I only use Internet Explorer
I have McAfee (a Verizon Internet Security Suite program)

I would like to have this problem fixed so a screen share would be fine. thank you
Please click on the website below and allow the screenconnect program to run:

http://67.192.95.188:8040/?Session=5fb4b59e-ecde-4ec7-aa8c-88faea532dee&SUPPORT=JAVAW

Thank you
I have helped via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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