Hello and thank you for using Just Answer. My name is XXXXX XXXXX I will be happy to assist you.
I am sorry to hear you are having trouble.
Please note that service is 100% guaranteed so you can have a refund at any time.
I have removed this virus many times and am very familiar with the steps so I would like to provide you some things to try.
1: Reboot the infected computer, as soon as it starts to boot keep tapping the F8
key on the keyboard. This will bring you to a prompt with some choices.
Choose Safe Mode with Command Prompt
2: Once it boots into windows with the command prompt Type the word explorer
in black screen. See image below:
3: Then Navigate to: XXXXX XXXXX
Windows XP: C:\windows\system32\restore\rstrui.exe
and press Enter
If you are using windows vista or 7 go to C:\windows\system32\rstrui.exe
You may need to double click on the rstrui.exe
4: This should open system restore.Follow the steps in the wizard to choose a restore point that is before when the problem started. If you only see one restore point make sure you choose to show more restore points on the bottom left of the box.
If you need further help please do not hesitate to reply back and let me know.