My name is XXXXX XXXXX I'll be assisting you with this issue.
Can you please press windows key and e
right click on computer
click disk management
can you see the Iomega desktop listed at the bottom?
I went throught the sequence and it brought up computer management snap in and there is no Iomega desktop listed.
how are you connecting the iomega desktop to your computer?
with a usb cable to my usb port
can you plug it to a different USB port
and see whether it appears in deisk management
I have done so multiple times and nothing has changed. I have two ports, side by side.
The USB cable comes from the back of Iomega hard drive, and came with the hardware. It says is is high speed 2.0, with 7200 rpm.
have you tried plugging it into another computer?
it's possible the unit may be faulty
No. should I?
yes please try to connect it to another computer
this will determine if there is a fault with the Iomega external drive
am booting up now
no deal. It does not show up on the other laptop either.
looks like it's a hardware problem
with the unit
In other words, I bought a lemon, and it's too late to return it since it's three years old. I guess there is nothing else you can do then. I will throw it out...thank you for your time. How do I finish up with this process?
but what you can do
is buy an external enclosure
so that you can remove the hard disk and put it in another enclosure
but that depends whether the hard disk is still working or not
In other words, take out the disk from Iomega, put it in another external enclosure, and then what? Would I use another USB cable and try and map my hard drive to that disk, or does an enclosure work that way. Also, where would I get the enclosure...normal computer store? Would they know what I'm talking about?
yes the enclosure will come with another cable
you can buy it from a local computer store
just bring the Iomega drive
and they will see that it will be a 3.5" HHD sata
So that is it?
hopefully the hard disk will be still intact
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