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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5346
Experience:  B.Sc. Computer Science with Honors
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Have not used Google for some time, hard drive replaced earlier

Customer Question

Have not used Google for some time, hard drive replaced earlier this year. Unfortunately have lost password, use my BTemail address as username but current password XXXXX not woek with this can you help.
Submitted: 4 years ago.
Category: Computer
Expert:  Michelle replied 4 years ago.

Michelle :

Hi, This is Michelle and i will be assisting you

Michelle :

please let me know which password are you facing an issue with...your google account password or bt email password

JACUSTOMER-y4pql85z- :

Hi Michelle I have used btemail password all along for Google when I could use it prefer to stay with that if poss

Michelle :

so as i understand the problem is with the google account

Michelle :

when you try to sign in to google your username is your btemail

Michelle :

and password is the one you used for your btemail

JACUSTOMER-y4pql85z- :

Hi Michelle that is correct

Michelle :

or the problem is with your bt email

Michelle :

ok are you able to sign in to your bt email with the same password you are using for google

JACUSTOMER-y4pql85z- :

bt email is working for other things think I should have anew password for Google?

Michelle :

yes

Michelle :

please let me know that do you remember teh security question and answer for your google account

Michelle :

please click on below link for password recovery\reset

Michelle :

when you open the link..select i dont know my password

Michelle :

then it would send a reset code to your alternate email

Michelle :

try this and let me know if you get the reset email or not

Michelle :

let me know how it goes

JACUSTOMER-y4pql85z- :

Yes I have no problem with bt. Sorry Michelle do not remember any password other than already told to you re BT.

JACUSTOMER-y4pql85z- :

Thanks Michelle for for your answer

JACUSTOMER-y4pql85z- :

Hi MI

JACUSTOMER-y4pql85z- :

Hi Michelle have received another password 7 letters from

JACUSTOMER-y4pql85z- :

Hi michelle have received a new password I think 7 letters is this correct or is this the old one regards GLADYS

Michelle :

yes the password you got is a new one

Michelle :

login with that new password

Michelle :

then you may change it to a password of your choice

Michelle :

let me know if you have any other questions

Michelle :

please rate the chat with a smiley if your issue has been resolved

Michelle :

if not please ask me instead of rating bad or poor and i will assist you further

Michelle and 3 other Computer Specialists are ready to help you
Customer: replied 4 years ago.


I have sent a rate for your help several times hope you have it bynow

Expert:  Michelle replied 4 years ago.
Thanks for rating my service have a nice day.
Customer: replied 4 years ago.
Michell I have
Customer: replied 4 years ago.
My computer
Expert:  Michelle replied 4 years ago.
Please let me know if you have more question.