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Ask Marco Your Own Question

Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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what is an administrator password

This answer was rated:

what is an administrator password

businesslegions :

Hi there,

businesslegions :

My name is XXXXX XXXXX I'll be assisting you with this issue.

businesslegions :

Which operating system are you using?

businesslegions :

Hi

businesslegions :

Are you able to tell me which operating system you are using? e.g windows xp, 7,8

Customer:

WINDOWS 7

businesslegions :

are you using windows 7 professional, or home edition?

Customer:

HOME edition

businesslegions :

when does it ask you for the administrator password?

Customer:

when i try to restore to an earlier date or update avg

Customer:

it is locked by a virus

businesslegions :

have you tried booting into safe mode

businesslegions :

then run the update?

Customer:

yes

businesslegions :

can you try to download this software: http://www.malwarebytes.org/

businesslegions :

and then run the scan

Customer:

will not run without an adminisrtrator password

businesslegions :

I see

businesslegions :

looks like the virus enabled the administrator password

businesslegions :

can you click on start

businesslegions :

press windows key and the e

businesslegions :

can you click on start - control panel

businesslegions :

then click on user accounts

businesslegions :

does it say that you're currently an administrator?

businesslegions :

are you still there?

Customer:

yes

businesslegions :

are you able to click on start - control panel

businesslegions :

then click on user account

businesslegions :

does it say that you're currently an administrator?

Customer:

yes

Customer:

no i am on as a guest because i cannot access anything in my own name

businesslegions :

so when you click on your own name

businesslegions :

it asks for a password?

Customer:

no it says locked until i pay a fine

businesslegions :

i see

businesslegions :

i think you have been infected by a virus

Customer:

how do i get rid of it. i thought my avg would stop them

businesslegions :

depends whether you had the latest updates

Customer:

what now

businesslegions :

you can't get into safe mode?

businesslegions :

if you can't get into safe mode the options are: remove the harddisk and then run a scan from a computer with the latest virus updates

businesslegions :

or run a repair and reinstall the operating system

businesslegions :

but this means you will lose files etc

Customer:

ok bye

businesslegions :

if you plan to reinstall

businesslegions :

it will wipe all your files

businesslegions :

so if you have any important files save it to a thumbdrive

Customer:

ok

businesslegions :

all the best

Customer:

thank you

businesslegions :

no problems

businesslegions :

when you reinstall don't forget to install the malwarebytes program

businesslegions :

if you could rate my service that would be great

Marco and 6 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

You told me what i already knew, i am infected with a virus.


My question is what is an administrators password and where can it be found?


 

Hi there generally the default password is blank unless you changed it.