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My name is XXXXX XXXXX I'll be assisting you with this issue.
Which operating system are you using?
Are you able to tell me which operating system you are using? e.g windows xp, 7,8
are you using windows 7 professional, or home edition?
when does it ask you for the administrator password?
when i try to restore to an earlier date or update avg
it is locked by a virus
have you tried booting into safe mode
then run the update?
can you try to download this software: http://www.malwarebytes.org/
and then run the scan
will not run without an adminisrtrator password
looks like the virus enabled the administrator password
can you click on start
press windows key and the e
can you click on start - control panel
then click on user accounts
does it say that you're currently an administrator?
are you still there?
are you able to click on start - control panel
then click on user account
no i am on as a guest because i cannot access anything in my own name
so when you click on your own name
it asks for a password?
no it says locked until i pay a fine
i think you have been infected by a virus
how do i get rid of it. i thought my avg would stop them
depends whether you had the latest updates
you can't get into safe mode?
if you can't get into safe mode the options are: remove the harddisk and then run a scan from a computer with the latest virus updates
or run a repair and reinstall the operating system
but this means you will lose files etc
if you plan to reinstall
it will wipe all your files
so if you have any important files save it to a thumbdrive
all the best
when you reinstall don't forget to install the malwarebytes program
if you could rate my service that would be great
You told me what i already knew, i am infected with a virus.
My question is what is an administrators password and where can it be found?