Hello and thank you for your question today. My name isXXXXX look forward to helping you today.
This problem is a result of a corrupt registry setting.
It requires a little bit of editing within the registry. Such edits can be dangerous if done incorrectly.
For that reason, may I remote into your system real quick and fix this for you?
You sure can.
AFTER YOU CLICK THE LINK BELOW, you can continue.
Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=b7425709-b618-4998-b215-a74bc46de1ad&SUPPORT=NET
Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".
Do you see my text above?
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
I look forward to your next message or your rating below.
Thank you again, - Jason