Hello my name is XXXXX XXXXX I will assist you today. Please let me know when you are ready to start.
Please do the following
1. Turn off that computer
2. Remove the battery (if a laptop)
3. Remove the power cable (if a desktop of laptop)
remove any other devices that are connected to the computer
5. Once all that is done hold the power button down for 2 full minutes
6. Re connect the battery (if a laptop) and the power cable
7. Try to start up normally
I am doni
so from your question I see your having trouble starting up your windows xp computer
did you see my above steps to try
I am doing as instructed - will advise once all is done. in the process of disconnecting my monitor. Sorry to have taken so long - followed your instruction, and turned the computer to have the same problem - not installing properly looping over and over again. I currently have my computer connected to a powerboard as a slave with the monitor and my desk lamp as the master. I will try your steps again and plug the computer to mains power instead
it did not work. what do I do next? is there something else I can do? should I take my computer to a tech shop?
Ok, so what will need to be done is a windows XP disk will need to be put into the computer, and the windows OS repaired
do you have the windows XP disk
I found one still sealed with service pack 2 included. I checked the label on the computer and the serial number corresponds with the number on the label on packaging of the disc. what do I do next?
ok there are quite a few steps involved and I could type them all out but please go to this page and follow the steps to repair xp CLICK HERE
Be sure to follow the steps the repair xp do not reinstall xp
OK, thanks - will let you know how I go.
ok let me know if you have any trouble
I followed the instructions on the screen . I got to the Setup where it states to repair a windows xp installation using recovery console press R - I did. Now I have a C:\> prompt and I don't know what to do next
OK so once you pressed R it did not repair
it just gives you a C prompt
are you using a SATA drive
correct. I cannot remember. How do I find out?
well, we would either need to remove the drive or load windows to find out. restart and follow the steps again but this time once you load from the disk you will see an option to press F6 to load drivers
this time use F6 and then proceed
will I lose my data. I have not done a backup for a while and am particularly concerned about some work I have been doing for our car club website.
no you wont loose any data loading those drivers or repairing XP
ok - so do I just turn off the computer with the CD in it and turn it on again??
but use F6 at the point during the steps that it recommends
If you still are not able to repair windows after using F6 we likely have a hardware issue
in which case you can have a shop remove the data off the drive
Hans I am back at the Welcome to Setup - I have 2 options
set up windows xp now, press enter or Option 2: to repair a windows xp installation using recovery console press R. by the way, I did press F6 and I saw stuff loading at the bottom of the screen.
ok great now press R
and see if it will load
well something was happening but I have got the same message againThe recovery console provides system repair and recovery functionalityType EXIT to quit the Recovery console and restart the computer.C:\>
ok type exit
then hit enter
did that - got press any key to boot CD and then had the usual spiel about loading in either safe mode etc and then tries to load Windows. The same loop.
Does this mean that I will need to take the computer to a computer shop. Should I take the CD out and hand it over to the tech
Ok, so if the repair is not working, the only choice we have is to either re install windows (which would wipe your drive) or you can take it to a shop and have them backup your drive and extract all you data off
they will likely have to replace your drive
but they should be able to save all your data
ok. have removed CD and will drop my computer into a shop for them to look at and fix - no probs with having the drive replace as long as I can get my computer fixed and up and running again
they should have no issues getting the computer up and running they will need to replae the hard drive and transfer you data over
Thanks very much for your help, Hans
Your very welcome. If you need anything else feel free to let me know. You will get an email once were done and you can reply to that if you need anything
It was very nice working with you today, please make sure that you use the ratings system (Smiley Faces or Stars) to rate how my service was. Have a great night!
Thanks, XXXXX XXXXX you too