How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris Your Own Question

Chris
Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience:  I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
45592864
Type Your Computer Question Here...
Chris is online now
A new question is answered every 9 seconds

Hi I purchased a lap top two years ago. It had a virsus

Customer Question

Hi
I purchased a lap top two years ago. It had a virsus and we just replaced the windows operating system (home premium) with windows 7 professional. It was speeded up significantly and it works really well. The problem is:
When typing the cursor now jumps all over the place. It did not do that before installing the new windows, internet explorer, office 2007, firefox, and google. Should we be thinking about installing a keyboard driver. Also, one of the usb ports is not working.
Leroy
Submitted: 1 year ago.
Category: Computer
Expert:  Chris replied 1 year ago.

Customer:

Hello Leroy, My name is Chris

Customer:

I am glad to assist

Customer:

That sounds like the touch pad on the laptop has gone out of control. Can you give me the model of the laptop?

JACUSTOMER-u6qb3fga- :

I gave it as a gift and I ask for it tonight but still do not have it...

JACUSTOMER-u6qb3fga- :

i did register it with toshiba.

JACUSTOMER-u6qb3fga- :

What does the button between the key pad and mouse pad suppose to do. It doesn't seem to do anything.

Customer:

what model is it?

JACUSTOMER-u6qb3fga- :

I don't know, I will try to get it tomorrow.

Customer:

ok

Customer:

I need that information to be able to help you

Customer:

just respond when you have it

Customer:

and we can continue

JACUSTOMER-u6qb3fga- :

OK, thanks.

Customer:

Have a great night

Customer:

and tomorrow just come back here and start talking and I will meet you here in chat

Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience: I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
Chris and 6 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Hi, I'm back.


The toshbia lap top has the following information on the back.


Sieral number: 9B184456H


Part number: PT324U-02U00R


 

Expert:  Chris replied 1 year ago.

Hello Leroy

I am only seeing 2 buttons on the model you showed me for the mouse. The left click, and the right click.

Here is a windows 7 driver for the mouse. Please try installing it and let me know if your problem clears up. If it doesn't, I will keep assisting.

 

http://www.synaptics.com/resources/drivers

 

Click on the windows 7 driver and download it. It will be the most updated and let me know if that clears up your mouse trouble.

Chris

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.