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Chris
Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience:  I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
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Hi I purchased a lap top two years ago. It had a virsus

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Hi
I purchased a lap top two years ago. It had a virsus and we just replaced the windows operating system (home premium) with windows 7 professional. It was speeded up significantly and it works really well. The problem is:
When typing the cursor now jumps all over the place. It did not do that before installing the new windows, internet explorer, office 2007, firefox, and google. Should we be thinking about installing a keyboard driver. Also, one of the usb ports is not working.
Leroy

Customer:

Hello Leroy, My name is Chris

Customer:

I am glad to assist

Customer:

That sounds like the touch pad on the laptop has gone out of control. Can you give me the model of the laptop?

JACUSTOMER-u6qb3fga- :

I gave it as a gift and I ask for it tonight but still do not have it...

JACUSTOMER-u6qb3fga- :

i did register it with toshiba.

JACUSTOMER-u6qb3fga- :

What does the button between the key pad and mouse pad suppose to do. It doesn't seem to do anything.

Customer:

what model is it?

JACUSTOMER-u6qb3fga- :

I don't know, I will try to get it tomorrow.

Customer:

ok

Customer:

I need that information to be able to help you

Customer:

just respond when you have it

Customer:

and we can continue

JACUSTOMER-u6qb3fga- :

OK, thanks.

Customer:

Have a great night

Customer:

and tomorrow just come back here and start talking and I will meet you here in chat

Chris and 11 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Hi, I'm back.


The toshbia lap top has the following information on the back.


Sieral number: 9B184456H


Part number: PT324U-02U00R


 

Hello Leroy

I am only seeing 2 buttons on the model you showed me for the mouse. The left click, and the right click.

Here is a windows 7 driver for the mouse. Please try installing it and let me know if your problem clears up. If it doesn't, I will keep assisting.

 

http://www.synaptics.com/resources/drivers

 

Click on the windows 7 driver and download it. It will be the most updated and let me know if that clears up your mouse trouble.

Chris

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