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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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Businesslegions your customer is back with wireless on iPa

This answer was rated:

Businesslegions your customer is back with wireless on iPad

businesslegions :

Hi

businesslegions :

how did you go?

Customer: Whew back started in diag mode
businesslegions :

so you're in diag mode?

businesslegions :

that means no blue screen. :)

Customer: No Internet in diag so I had to pay my deposit twice to get back here with my ipad
Customer: In diag mode now
businesslegions :

Oh ok we can cancel one of the questions

businesslegions :

and refund the money

Customer: K
businesslegions :

yes there will be internet with diag

businesslegions :

so type msconfig again

Customer: K
businesslegions :

what we just did is proved that there is possibly something in the startup or the services that is causing the blue screen

Customer: Done
businesslegions :

so we need to work out which one is causing the problem.

businesslegions :

in the general

Customer: Cool
businesslegions :

select normal startup

Customer: K
businesslegions :

you will see disable all

Customer: Done
businesslegions :

click on that and all the startup service will be disabled

businesslegions :

this will determine whether it's your startup programs or your services (there is also a services tab next to it) that is causing the problem

Customer: Where is disable all
businesslegions :

did you click on the startup tab

businesslegions :

at the top

businesslegions :

At the top of the windows there is General, Boot, Services, Startup and Tools

Customer: Under services?
businesslegions :

no under startup

Customer: Yes klicked
businesslegions :

ok so now click apply and restart and see if you get the blue screen

Customer: Done just waitin
businesslegions :

ok no worries

Customer: Blue screen
businesslegions :

ok

businesslegions :

go back into safe mode

businesslegions :

by pressing F8

businesslegions :

also do you see an option - Last Known Working Configuration?

Customer: Boot in safe mode now
Customer: Tried last know good already
businesslegions :

ok no worries

Customer: Interesting at config sys
businesslegions :

is it stuck there?

Customer: No
businesslegions :

so it's not in safe mode?

Customer: Yes in safe mode now
businesslegions :

ok

businesslegions :

go back to msconfig

Customer: Done
businesslegions :

go to the services tab

businesslegions :

and disable all

businesslegions :

so now it will be a process of elimination to see what cause the blue screen

businesslegions :

once you select disable all

businesslegions :

restart

Customer: when I press apply it unduz disable all
businesslegions :

really

businesslegions :

does it disable any?

Customer: No it just cancels my button
businesslegions :

ok go back to the general tab

businesslegions :

and select diagnostic

businesslegions :

like what we did before

businesslegions :

then boot into windows normally and select disable all in services

Customer: Roc end mapper and task schedular stay checked other thu
Customer: ingsthings loose there check mark
businesslegions :

ok just leave it checked... maybe those are causing the problem

Customer: Rpc endpoint mapper
businesslegions :

that's a windows service

Customer: Should I try a boot
businesslegions :

yes

Customer: Like this
Customer: K here goes
Customer: C:/program -3/!11h.dat
businesslegions :

wow what is that

Customer: Specified modular could not be found
Customer: Spell correction is killin me here
businesslegions :

yeah i can see

Customer: Modual
businesslegions :

it is definately !11.dat?

Customer: Run dll banner
Customer: I can send photo
Customer: Is there a way
businesslegions :

you can use wikisend.com

businesslegions :

upload the photo there and then provide me with the download link

Customer: Those ar actually back slashes
Customer: K give me a min
businesslegions :

can you go back into safe mode?

Customer: Wikisend/download/872358
businesslegions :

ok let me check

businesslegions :

are you able to get into safe mode?

Customer: Workin it
Customer: It went into some repair mode
businesslegions :

cancel out of that

Customer: Cannot be cancelled it says
Customer: Attempting repairs it says
businesslegions :

ok let it run

Customer: What do u make off that dll
businesslegions :

it's not really a DLL file

businesslegions :

it's a DAT file

businesslegions :

a data file for a particular program that you have installed

Customer: This thing is still churning
businesslegions :

yeah the repair takes a while

Customer: Thanx for hangin in there
businesslegions :

no worries

Customer: K it's rebooting
businesslegions :

ok great

Customer: Ok I keep getting launch startup repair or boot normal
businesslegions :

boot normal

Customer: K waitin
Customer: In normal mode letters and icons low res
Customer: Ms config?
businesslegions :

yes

businesslegions :

pretty much all the services are disabled?

Customer: Yes
businesslegions :

ok select the first one

businesslegions :

then restart

businesslegions :

and work your way down

businesslegions :

once you get the blue screen we will know which one is causing the problem

Customer: Half at a time would figure out wich end and make our choices smaller
Customer: ???
businesslegions :

yeah

businesslegions :

you can half it if you want

businesslegions :

as long as we work out which one it is

Customer: Ok that's 1/4 of them
businesslegions :

ok cool

businesslegions :

3/4 to go

Customer: That notice comes up every time but I can klick it away
businesslegions :

you can later do a search for that file name

businesslegions :

to see which program it's related to

Customer: Still goin
businesslegions :

ok

Customer: Just typed in ms config by just a reflex and that notice can
Customer: camecan came back up
businesslegions :

which notice?

businesslegions :

the image you sent me?

Customer: Yes but config by itself works
businesslegions :

that error message is related to a particular program

businesslegions :

we can look at that once we know what causes the blue screen

Customer: Still goin
businesslegions :

ok

businesslegions :

getting any closer

Customer: Lxdj service unknown publisher
Customer: Any ideas on what that is
Customer: Cause it's guilty
Customer: Lxdj device
businesslegions :

let me check

Customer: Windows interrupted with update
businesslegions :

is it lxdj

Customer: It's the only one I haven't done then windows said don't shut off update 1 of1
Customer: Hmmmmm did windows just fix this problem
businesslegions :

i don't see anything relating to lxdj

businesslegions :

I don't have it listed on my computer

businesslegions :

so must be something specific to yours

businesslegions :

what does it say next to manufacturer?

Customer: Everything is on? Just checking now
businesslegions :

in the services tab?

Customer: No missed blue and fax last boot
Customer: Blue tooth
businesslegions :

ok

Customer: Got faster after windows update and it boots with all things running???
Customer: Still missing dll same as I sent u any ideas
businesslegions :

ok

businesslegions :

perform a search

businesslegions :

for the file l11h.dat

businesslegions :

it should be located under program files

Customer: Just read Microsoft urges windows 7 users to uninstall blue screen of death update deliver tue night
Customer: ??????
businesslegions :

is that when you did the update?

Customer: How on the net ?
Customer: net search?
businesslegions :

sorry I mean is that when you did the update: on tuesday?

businesslegions :

for searching use a tool called grepwin http://tools.tortoisesvn.net/grepWin.html

Customer: Auto update
Customer: Searched l11h.dat no success
Customer: Ya it came on that night
businesslegions :

did you use grepwin? for the search?

Customer: Freeware
businesslegions :

yes that's freeware

Customer: Can u have success without search engine checked
businesslegions :

sorry what do you mean?

Customer: Download trick
businesslegions :

you're trying to download grepwin

Customer: Proud owner of tool bar ha ha
Customer: K installing
Customer: X64
Customer: K it's running
businesslegions :

ok

businesslegions :

all good?

Customer: Search in c/ programs?
businesslegions :

try just c:

businesslegions :

just incase there are others

Customer: K it's searching
Customer: Regex search or text search?
businesslegions :

text

Customer: Is it an l or a vertical line
businesslegions :

i'm not sure i can't tell

businesslegions :

maybe don't include that

businesslegions :

just have 11h.dat

Customer: O matches
Customer: Still there
businesslegions :

umm

businesslegions :

that's weird

Customer: Hey thanx didn't solve dll yet but u were awesome
Customer: Sorry to keep u so long have a good night
businesslegions :

No problems

businesslegions :

isn't it the .dat file not .dll?

businesslegions :

or is there another message that appears before the one you sent through?

Marco and 8 other Computer Specialists are ready to help you