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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 26182
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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PDF links in IE result in a blank page 95% of the time. Tried using IE 8, 9 & 10; and tried resetting IE, tried re-installing Adobe reader X & XI. Running on Windows 7 Pro.

Dale
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi, I will assist,

I'm sorry about the issue. Have you tried another browser, such as Firefox http://www.firefox.com/?

Can we do a screen sharing session, so I can check/fix this issue directly for you? Thank you
Customer: replied 1 year ago.

Tried using IE 8, 9 & 10; and tried resetting IE Tried re-installing Adobe reader X & XI.


 

Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry; please click on the website below and allow the ScreenConnect program to run, then I will be able to chat with you and help you directly:

http://67.192.95.188:8040/?Session=2519708e-a30d-4fbb-978b-30bed0db1b5b&SUPPORT=JAVAW

Edit: Did you click on the website link I gave you yet? It looks like you've gone away, so I'm canceling the website link for now. Please reply back when you are available to continue, so I can help. Thank you,

Customer: replied 1 year ago.

Google Chrome works fine.


 


Sorry I was called away for a while.


 


Don't have my phone, so I'll check regularily to see if you come on-line.


 


Dale


 

Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, can you just use chrome as it's faster and more reliable than IE?

And/or don't use Adobe Reader, but use a better reader. Please uninstall Adobe Reader again, but do not reinstall it.

, then download and install the Foxit Reader at the website:
http://www.foxitsoftware.com/Secure_PDF_Reader/

, then see if you can open PDF files in IE now.

Please let me know if there is still any issue. Thank you
Customer: replied 1 year ago.

I need to use IE, some web-sites don't work properly in Chrome or the others. I will try the Foxit Reader.


 


Foxit is secure as I am in a legal firm? I'll need to clear its use with my superiors.


Dale


 

Expert:  Viet - Computer Tech replied 1 year ago.
Yes, it is secure like Adobe reader. Thank you,

If needed, you can also go to Start, Control panel, User Accounts, and create a new administrator account, then restart the computer and log in the new account and see if pdf / IE works fine in the new account.

Thank you
Customer: replied 1 year ago.

I tried the new account approach and it didn't fix the problem either; this Foxit looks okay and probably will be accepted, I'll let you know on Monday.


 


Dale


 

Expert:  Viet - Computer Tech replied 1 year ago.
OK. Thank you.
Customer: replied 1 year ago.
The solution is adequate. So what happens from here?

Dale
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you for confirming. If you need anything else later, please let me know any time. To finish, can you please rate my service by clicking on the smiley face below, then click on Submit when it shows up. Thank you very much
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 26182
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you

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